Lead cooking mentorship sessions focused on teaching practical cooking skills, healthy eating habits, and nutritional awareness in a supportive, inclusive setting.Provide personalised guidance to individuals with diverse abilities, creating an encouraging space where participants can gain confidence and independence in the kitchen.Develop and adapt session plans to meet participants’ unique needs and dietary goals, ensuring each individual can succeed and enjoy the process.Work alongside community volunteers to promote health and wellness, fostering a positive environment that inspires participants to make lasting changes.

Deliver excellent customer service by helping customers find products that meet their health and sustainability goals, offering knowledgeable insights to support informed choices.Maintain an organised, welcoming store environment by managing inventory, restocking, and ensuring that products are attractively displayed.Collaborate with team members to enhance the customer experience, building strong relationships with both new and returning shoppers.Champion U-Weigh’s commitment to sustainable and eco-friendly products, assisting customers in discovering options that align with their values.

Provided comprehensive support, ensuring smooth operations and accurate financial reporting.Managed daily activities, agendas, and projects for senior management, enhancing productivity andcommunication.Arranged domestic and international travel for senior management, reducing costs through strategic planning.Supervised the Accounts Payable team, ensuring timely invoice processing and effective communication.Processed business and personal expenses using Concur and SAP, ensuring policy compliance and reducing discrepancies.Organised logistics for company events and meetings, including an annual European leadership conference.Facilitated communication between departments to improve workflow and efficiency, increasing projectcompletion rates.

Provided executive and senior management support by efficiently coordinating daily activities, agendas, meetings, and projects.Successfully managed all travel arrangements for senior management, including overseas meetings, exhibitions, and corporate events, both domestically and internationally.Exercised effective oversight of the Accounts Payable booking team, located in the Philippines, to ensure timely processing of invoices according to supplier payment terms and proactively resolved any issues to prevent delays.Served as the primary point of contact for all UK Accounts Payable communications, promptly responding to emails and phone calls in a professional and timely manner.Effectively managed the payment status of overhead supplier accounts, ensuring accurate and timely payments.Conducted thorough reviews and processed both business and personal expenses utilising Concur and SAP platform.

Organised employee travel for overseas meetings, exhibitions, and corporate events, ensuring cost efficiency and seamless logistics.Managed payment statuses for customer and supplier accounts, maintaining accurate records and ensuring timely payments.Reviewed and processed annual staff expense submissions using the SAP application, ensuring compliance with company policies.Acted as the primary contact for all accounts payable communications, promptly responding to queries via email and phone.Supported senior management with daily activities, including scheduling meetings, coordinating calendars, and assisting with administrative tasks.

Assisted with the project management of new product launches, contributing to an increased product portfolio.Produced written copy and provided art direction input on customer facing marketing materials, enhancing brand visibility and customer engagement.Aligned daily duties with business goals under the guidance of the Commercial Manager, improvingdepartmental collaboration.Managed commercial agreements for major restaurant chains, ensuring client satisfaction.Monitored new client accounts, providing support and meeting required needs, increasing client retention.Providing commercial reports for divisional management, aiding in strategic planning and decision making.

Supporting the activities of Marketing Managers to maximise the success of global marketing strategies.Managing export licenses and working with foreign agencies to ensure the international promotion and delivery of products.Writing copy and producing PowerPoint presentations for management meetings and business proposals.Working with external creative agencies for the production of digital and print marketing collateral.Project managing exhibition presence, including stand build, travel arrangements and employee attendance.Keeping the company website content updated using the WordPress content management system.Attending and directing product photo shoots.

Arranged client lettings from initial interest to booking, including payment processing and post-stay follow-ups, ensuring a seamless client experience.Served as the first point of contact for customers and suppliers, handling inquiries via phone, email, and in person.Assisted in producing marketing materials, including content for annual brochures and updates to the company website.Managed the business's social media profiles and campaigns, increasing online engagement and brand visibility.Worked with internal teams to achieve joint goals, fostering effective collaboration and communication.Trained and supervised new team members on systems and procedures, ensuring smooth onboarding and integration.

Responded to written customer correspondence, ensuring issues were addressed and resolved promptly.Cross-sold and offered additional services to maximize sales opportunities when appropriate.Coordinated with other areas of the business to ensure cohesive operations and customer satisfaction.Liaised with international airlines and hotels, managing bookings and resolving issues.Demonstrated excellent communication and interpersonal skills in all customer interactions.Consistently strived to reach and exceed monthly service targets, contributing to overall business goals.Maintained a strong working knowledge of internal systems and Galileo, the national airline flight reservation system.