Leanne Capuzzo Email & Phone Number

• Provide administrative support for sales managers across all market segments• Maintain consistency in contracts, proposals, banquet event orders and resumes• Process and authorize vendor invoices for payment• Audit guest reservations and revenue to ensure accurate payment of group commissions• Assist in covering the reception desk and assigning sales inquiries as needed

• Oversee office equipment and supplies for the Conference Management Department and Business Center for use by guests and visitors• Provided secretarial support services for Business Center users • Responsible for the shipping and receiving of packages for groups and the facility• Provided administrative support for the Conference Management team as necessary• Responsible for coordinating and creating banquet event orders for all internal meeting requests• Responsible for the accurate upkeep of the BEO Bible

• Responsible for the accurate entry of group rooming lists• Ensured proper billing patterns set up for guests based on requirements• Provided routine reservation audits and tracking• Assisted reservation agents when necessary

• Assisted guests with reservations for future stays ensuring accurate details• Maintained a thorough knowledge of facilities and services• Processed travel agent commissions• Assisted in routine reservation audits and tracking• Assisted the Groups Rooms Coordinator when necessary• Answered incoming calls to the hotel and provided assistance to guests as necessary

• Assisted customers in finding or selecting items to meet their needs• Stocked, replenished and organized inventory with accuracy and efficiency• Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases• Provided outstanding customer service• Operated Point of Sales system accurately and efficiently• Resolved customer complaints

B.S., Hospitality Sales & Meeting Management

Diploma