Leanne Capuzzo Email & Phone Number

• Provide administrative support for sales managers across all market segments
• Maintain consistency in contracts, proposals, banquet event orders and resumes
• Process and authorize vendor invoices for payment
• Audit guest reservations and revenue to ensure accurate payment of group commissions
• Assist in covering the reception desk and assigning sales inquiries as needed

• Oversee office equipment and supplies for the Conference Management Department and Business Center for use by guests and visitors
• Provided secretarial support services for Business Center users
• Responsible for the shipping and receiving of packages for groups and the facility
• Provided administrative support for the Conference Management team as necessary
• Responsible for coordinating and creating banquet event orders for all internal meeting requests
• Responsible for the accurate upkeep of the BEO Bible

• Responsible for the accurate entry of group rooming lists
• Ensured proper billing patterns set up for guests based on requirements
• Provided routine reservation audits and tracking
• Assisted reservation agents when necessary

• Assisted guests with reservations for future stays ensuring accurate details
• Maintained a thorough knowledge of facilities and services
• Processed travel agent commissions
• Assisted in routine reservation audits and tracking
• Assisted the Groups Rooms Coordinator when necessary
• Answered incoming calls to the hotel and provided assistance to guests as necessary

• Assisted customers in finding or selecting items to meet their needs
• Stocked, replenished and organized inventory with accuracy and efficiency
• Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
• Provided outstanding customer service
• Operated Point of Sales system accurately and efficiently
• Resolved customer complaints

B.S., Hospitality Sales & Meeting Management

Diploma