 Reporting to COO/CFO at Nashville Office. Managed Customer Service, billing, and site service teams with 5 direct reports in Vancouver and Montreal Manage project/component production scheduling at Matamoros Mexico Plants Issued full metrics reporting of backlog/pipeline and status for each stage of the project lifecycle Supported Inventory planning, Forecasting, Supply Chain and Operations. Subject material expert lead for new system creation and implementations- Oracle Application Express (Apex).

 Reporting to Director of Finance (prior to acquisition to GM and VP of Panasonic Lighting Americas) Manage Customer Service Team with 3 direct reports with locations in Vancouver and Montreal Active front line member and involved in daily customer service transactions Manage Production scheduling at Huntsville Alabama and Matamoros Mexico Plants Manage Engineering Change Notices with Engineering, Supply Chain Management and Supplier Provide Logistics Support Lead Inventory planning, Forecasting, Supply Chain and Operations Support Directly manage a $1M business reselling Panasonic electronics to large OEM customers and distributors in USA Lead Health and Safety Committee through COVID pandemic without a single member of staff becoming sick Subject material expert lead for new system creation and implementations- Oracle

 Reporting to the GM Panasonic North America: fulfilment of all Panasonic North America orders providing Full-2Way product linematerial management and logistics between Japan and North America Supply Chain Management/Operations Support: Logistics, Warehousing & Distribution, Traffic andTransportation, Purchasing & Procurement and Inventory Control Direct contact for couriers, brokers, Canadian and USA customs. Assist in arranging shipments, customsdocumentation, tariffs and NAFTA if applicable

 Front line contact for 70+ Representative Selling Agencies and hundreds of distributors within North America.Provided detailed job and order specific information for customer planning. This included five Outlook accountsand 3 phone lines. Parts quotations, order entry, scheduled shipping and invoicing. Organized Return Merchandise Authorizations using JIRA and internal systems. Sales support, including price lists, rep correspondence and general planning. Logistics Services: direct contact for couriers, brokers, Canadian and USA customs. Assist in arrangingshipments, customs documentation, tariffs and NAFTA if applicable.

- Managed 12 line phone system, fax system, mail systems and a general email equiriy inbox.- Parts order entry and invoicing.- Greeted visitors and arranged meetings.- Arranged printing and delivery of hard copy approval drawings and project correspondence.- Maintained hard copy filing system.