Leanne Cragg Email & Phone Number

Warrington, United Kingdom

Warrington, United Kingdom

I am team manager who provides support and leadership to a team of inbound sales agents. Overseeing the workload and ensuring that my team deliver a high standard of customer experience. I am accountable for my teams performance by tracking set SLA’s, KPI’s and targets on an individual and team basis. I measure, reviewed and develop improvement and.

I was a team manager who provided support and leadership to a team of partner service account managers. Overseeing the workload and ensuring that my team delivered efficient, effective and a bespoke service to our customers. I was accountable for my teams performance by tracking set SLA’s, KPI’s and targets on an individual and team basis. I measured.

Warrington, United Kingdom

My role at Talk Talk was working on the enterprise B2B wholesale campaign. I worked with one of our biggest re seller customers who provide broadband to other businesses. I managed the orders end to end. I liaised with Openreach who are providing the service and communicated with my customer. I provided daily reports which highlight customer delay, aged.

Birchwood, Warrington

In my role of Compliance Manager, it was my responsibility to focus on areas of risk within the business. This included overseeing the recruitment process, training, compliance, DPA, TCF, retention, scripts, staff folders and looking into trends. I analysed all of these areas of the business to avoid, highlight and reduce any risk. I worked closely with.

Warrington, United Kingdom

I started with CPM as a sales agent on the British Gas campaign. I quickly moved into the Quality Team and was part of this team for 6 and a half years. My role involved monitoring the agent’s calls to make sure that they are compliant and were quoting the statements that are legally required. I fedback to agents with the call I have marked, I explain if.