Leanne Davey Email & Phone Number

United Arab Emirates

● Collaborate closely with over 40 government, semi-government, and private entities in the GCC region.● Handle account management and renewals, ensuring customers are informed of product updates and new features.● Cultivate relationships with key customer representatives and stakeholders, acting as a trusted partner in their pursuit of goals and outcomes.● Coordinate logistics for the prompt delivery of corporate award programs, certificate services, and skills training, including MENA open trainingsessions● Supervise the development and execution of an extensive portfolio of programs, encompassing an average of 85 modules annually.● Design and coordinate programs considering factors like timing, demographics, and other relevant parameters.● Facilitate orientations and integration processes, establish membership accounts, and create a learning platform via Learning Management Systems for individuals.● Ensure client onboarding, training, and support are managed effectively to meet their expectations and objectives.● Listen, diagnose, and resolve technical issues, guiding users through step-by-step solutions.● Train new hires on company-specific policies, procedures, and compliance guidelines.● Collect and internalize customer feedback to enhance the product and refine customer support practices.● Manage invoicing and purchase orders for self-supporting attendees and organizations, ensuring accurate and timely invoice generation for all clients.● Oversee and coordinate hotel and flight arrangements for direct associates within the organization.● Complete customer insight reports and input over 4,000 units of sensitive data, ensuring complete confidentiality by standards.● Compile and present data utilizing MS Excel and other MS Office applications to deliver comprehensive insights.

Dubai, United Arab Emirates

● Worked closely with clients such as Aramex, Dnata, DMG Events, Maersk, Noor bank, and managed accounts for over 100 clients.● Established client relationships by addressing inquiries, evaluating their needs, resolving issues, and following up to guarantee satisfaction.● Updated spreadsheets and databases to monitor, analyze, and report on sales and performance data.● Organized packages for shipment and courier services to ensure timely delivery to clients.● Collaborated with the finance department to ensure accurate invoicing.● Maintained client records containing sales contracts, interactions, notes, and relevant details.● Provided exceptional customer service by promptly and professionally addressing concerns.● Oversaw daily operations and sales activities to optimize revenue and client contentment.● Set up accounts for corporate clients and delivered comprehensive information on available services.● Addressed complaints, offered suitable solutions within appropriate timeframes, and followed up to confirm resolution.● Assisted in operations by liaising with customers, organizing documents, and managing data.

Dubai, United Arab Emirates

● Designed and implemented the annual training course schedule for designated products, incorporating language-specific and institution-provided training programs.● Continuously monitored enrollment metrics to ensure compliance with minimum requirements and promptly resolve any discrepancies.● Updated and oversaw the course calendar while generating weekly reports on course initiation and completion.● Collected and analyzed feedback from training sessions and conducted comprehensive end-of-course evaluations.● Collaborated with the Learner Success Specialist or Team Leader/Office Manager to make necessary adjustments to training schedules.● Addressed customer complaints effectively, adhering to the protocols established by the Learner Success Team Leader/Office Manager.