Leanne Davey Email & Phone Number

United Arab Emirates

• Collaborate closely with over 40 government, semi-government, and private entities in the GCC region.
• Handle account management and renewals, ensuring customers are informed of product updates and new features.
• Cultivate relationships with key customer representatives and stakeholders, acting as a trusted partner in their pursuit of goals and outcomes.
• Coordinate logistics for the prompt delivery of corporate award programs, certificate services, and skills training, including MENA open trainingsessions
• Supervise the development and execution of an extensive portfolio of programs, encompassing an average of 85 modules annually.
• Design and coordinate programs considering factors like timing, demographics, and other relevant parameters.

Dubai, United Arab Emirates

• Worked closely with clients such as Aramex, Dnata, DMG Events, Maersk, Noor bank, and managed accounts for over 100 clients.
• Established client relationships by addressing inquiries, evaluating their needs, resolving issues, and following up to guarantee satisfaction.
• Updated spreadsheets and databases to monitor, analyze, and report on sales and performance data.
• Organized packages for shipment and courier services to ensure timely delivery to clients.
• Collaborated with the finance department to ensure accurate invoicing.
• Maintained client records containing sales contracts, interactions, notes, and relevant details.

Dubai, United Arab Emirates

• Designed and implemented the annual training course schedule for designated products, incorporating language-specific and institution-provided training programs.
• Continuously monitored enrollment metrics to ensure compliance with minimum requirements and promptly resolve any discrepancies.
• Updated and oversaw the course calendar while generating weekly reports on course initiation and completion.
• Collected and analyzed feedback from training sessions and conducted comprehensive end-of-course evaluations.
• Collaborated with the Learner Success Specialist or Team Leader/Office Manager to make necessary adjustments to training schedules.
• Addressed customer complaints effectively, adhering to the protocols established by the Learner Success Team Leader/Office Manager.