FIT, Adhoc and Series Group bookings• Quoting and loading of quotes on TourPlan;• Booking accommodation, transfers, activities, flights, etc. once quote accepted;• Invoicing and obtaining of payments;• Sending out of vouchers for confirmed bookings;• Processing payments to suppliers if not on account;• General administration and filing.

My responsibilities included but not limited to:• Member of Executive Operating Committee;• Annually assist with formulating business unit strategy together with the Executives of the business;• Management of 1 x Assistant Manager, 4 x Group Co-ordinators, 2 x Inventory Co-ordinators, and 2 x Group Administrators;• Ensure maximum potential business can be reached for both F&B and Rooms Division;• Management and control of all group (over 5 rooms) and function space availability and bookings at the unit, including contracts;• Management and control of all enquiries, quotations, reservations, and accounts relating to Groups & Events; • Maintaining and enforcing all Policies and Procedures as well as Minimum Standards are adhered to;• Loading of Day Conference Packages, menus, and rates onto the Opera S&C system;• Monitor and distribute the Groups & Events One Stop Shop email box;• Conduct the weekly function sheet and resumé meeting to run through all upcoming Groups and Events for the next 2 weeks with the F&B, Banqueting, Kitchen, Housekeeping and Front Office teams;• Monitor and control performance of all Group & Events associates;• Assisting with hiring, interviewing, staff scheduling and disciplinary procedures as well as Performance Management;• Represent Table Bay Hotel in sales capacity during property site inspections and educational visits;• Possess a good working knowledge of current and future client base.

My responsibilities included, but not limited to:• Management of 1 x Assistant Manager, 5 x Reservation Agents, and 3 x Switchboard Operators;• Maintain targets per market segment to maximise revenue based on set Revenue and Yield plan;• Maintaining and enforcing all Policies and Procedures as well as Minimum Standard are adhered to;• Daily communication with Front Office Management regarding next day’s arrivals and requirements;• Process online and GDS reservations as well as assist with telephonic and email reservations;• Monitor and distribute the Reservations One Stop Shop email box;• Monitor and control the performance of all associates.

My responsibilities included, but not limited to:• Assist in the management of 6 x Group Co-ordinators and 2 x Group Administrators;• Assist in management and control of all groups (over 5 rooms) and function space availability at the unit, including contracts;• Assist in management and control of all enquiries and accounts relating to groups and events;• Maintaining and enforcing all Policies and Procedures as well as Minimum Standard are adhered to;• Quoting, booking and execution of all ad-hoc groups and events as required as well as all site inspection / familiarization trips;• Conduct, in the absence of the G&E Manager, the weekly function sheet and resumé meeting to run through all upcoming groups and events for the next 2 weeks with the F&B, Banqueting, Kitchen, Housekeeping and Front Office teams;• Assisting in the absence of G&E Manager with Performance Management.

My responsibilities included, but not limited to:• Quoting, booking and execution of all Group & Event bookings (over 5 rooms), including contracts and ensuring all enquiries are followed up in a timeous manner;• Function sheet compilation to include all information relating to a specific event, to include billing, set up, dietary information, menu and beverage instructions, and all information relating to external suppliers;• Resumé compilation to include all information regarding the specific group and their movements during the stay;• Finalisation of all accounts relating to groups and events;• Attend pre-con meetings and pre-group site inspections and informing all relevant departments of group or event requirements for both Rooms Division and F&B; • Represent Table Bay Hotel in sales capacity during property site inspections and educational visits;• Understand and apply policies of Sun International and Table Bay Hotel applicable to group accommodation and food & beverage.

STO and Corporate Group Reservationist• Handling of all group reservation enquires via various channels and converting business;• Booking of all groups on acceptance of quotes, confirming of all groups by sending out Contracts, detailing Cancellation and payment policies;• Booking of all additional requirements, i.e. dinners, farewell drinks, transfers, etc;• Ensuring that all in-house groups’ accounts balance according to the contracted invoice.

Individual Reservationist• Handling of all reservation enquires via various channels and converting business;• Confirming of reservations, detailing Cancellation and payment policies;• Confirming of all special requests and handing over to relevant departments.

Front Desk Receptionist• Front Desk Reservations & Reception (LanMark & Opera)

Event Administrator• General administration and basic accounting including budget control and banking; • Obtaining permissions from relevant Municipal and Traffic authorities; • Organisation of the office including the casual staff and training thereof; • Design and layout of event entry forms; • Processing, checking, numbering and capturing of event entries on the database including online entries; • Organising, attending and taking of minutes for meetings; • Assisting with registration for events;• Assisting with Timing and Results on the day of event and distribution thereof.

Reservationist• Handling of all reservation enquires;• Sending out of confirmation and payment details, also detailing cancellation terms and conditions;• Confirming of all special requests and handing over to relevant departments;• Handing over of all arrivals for the next day to the Front Office team;• Charging of any cancellation and/or no-show fees for the previous day’s arrivals.

Assistant Front Office Manager• Ensuring the efficient operation of the Front of House with particular emphasis on maintaining the highest levels of guest satisfaction;• Assisting the Front Office Manager with managing of Front of House staff and achieving the objectives and targets for the department with a view towards maximum profitability and guest satisfaction;• Responsible for providing guidance, leadership, and support to the Front Desk.

Front Desk Receptionist• Front Desk Reservations & Reception (LanMark);• Operating of Switchboard