In my current role as a Credit Controller at Opus Energy, my main tasks are :Reduction of overall company debt Telephone collectionsNegotiation with customersSetting of payment plans within my remit Trace and search of individuals and companiesReview accounts for disconnection / litigationSetting and maintenance of direct debitsReview and highlight indemnities claimed, taking relevant action to prevent in the future and ensure funds are repaidWritten and Verbal reportingFraud monitoringComplaint resolutionDirect debt setting and review

In my role at Empingham I was responsible for the companies daily contact between their clients & their debtors (B2B), these were all SME Companies & Trading As organisations.It was my duty to ensure that outstanding accounts were resolved & that acceptable payments were adhered to using the companies OTIFIC processes.In this position I was expected to adhere to strict deadlines, KPI's & targets to achieve the maximum collections for the files that were allocated to me.The majority of my contact was phone based, but I am also highly effective in communicating using Email or face to face.I used a variety of systems including Emphys, Excel (Office Suite), SAGE, CreditSafe, FastTrack & Web based sourcing.

In my positions as at MacEnviro I encompassed all of theday to day running, including office opening, scheduling of works to becarried out, updating company systems including Directors meetings,scheduling (ACT), book keeping (QuickBooks), customer purchases &processing for deliveries.My position also included general accounting & customer / supplierinvoicing, processing of statements with allocation of payments& payment processing for banking.I was also responsible for company stock management, & updatingthe inventory when stock was sold / coming up to use by dates toensure optimised stock rotation within my working knowledge of 5S (Six Sigma).My other position at MacEnviro was as a Contract Surveyor which is done out of the office liaising with customers on their company sites,this encompassed unsupervised maintenance works, setting up quotesfor initial servicing & further servicing & issuing written & verbalrecommendations to ensure compliance to current legislation was adhered to.