Leanne Dewitt, Cubdp Email & Phone Number

Assist Teller Supervisor, train new employees in proper procedures and handle difficult operational questions and situations presented by MSR's. Provide working leadership and guidance to MSR's through assignment of work, scheduling, coordination, providing technical guidance, checking results and reviewing assignment progress. Know, understand, and enforce all branch related federal compliance regulations Ensure adherence to credit union policy in accordance with audit, security, and operational control requirements.

Coached employees based on monitoring tools (observations, Quality Control logs) and gave immediate feedback as needed. Served and satisfied member needs through the efficient resolution of more challenging inquiries and escalated member calls.Organized, updated and presented training to Member Services employees.Performed live and recorded monitoring of calls.Ensured adherence to credit union policy in accordance with security and operational control requirements.