Leanne Durrant Email & Phone Number

Worthing, Gb

Croydon, United Kingdom

• Administration and relationship management of a Tier 1 client. • Day to day management of individual members and client accounts including administration of new joiners, leavers, deaths, transfer applications and retirements.• Working together with client managers and the board of trustees to design and execute strategic projects. • Experience with SLA work load management systems.• Voluntarily took on additional responsibilities - training and mentoring colleagues and new… Show more • Administration and relationship management of a Tier 1 client. • Day to day management of individual members and client accounts including administration of new joiners, leavers, deaths, transfer applications and retirements.• Working together with client managers and the board of trustees to design and execute strategic projects. • Experience with SLA work load management systems.• Voluntarily took on additional responsibilities - training and mentoring colleagues and new starters.• Attendance to regular client meetings to provide strategy, financial and operational updates.• Delivered pension training sessions for Clients HR departments. Show less

Redhill, United Kingdom

• Administration and relationship management of a 7 client portfolio including high profile accounts such as Thomson Multimedia, Sotheby’s and Delta Airlines. • Day to day management of individual members and client accounts including administration of new joiners, leavers, deaths, transfer applications and retirements.• Working together with client managers and the board of trustees to design and execute strategic projects. • Execution of ADHOC bulk scheme exercises (Renewals… Show more • Administration and relationship management of a 7 client portfolio including high profile accounts such as Thomson Multimedia, Sotheby’s and Delta Airlines. • Day to day management of individual members and client accounts including administration of new joiners, leavers, deaths, transfer applications and retirements.• Working together with client managers and the board of trustees to design and execute strategic projects. • Execution of ADHOC bulk scheme exercises (Renewals, accounts packs, member reconciliation and audits).• Production of annual accounts and quarterly operations updates for the board of trustees in each client.• Experience with SLA work load management systems.• Voluntarily took on additional responsibilities - training and mentoring colleagues and new starters.• Formed part of the IT project team to implement automation of schemes and calculations.• Successfully completed 3 seconded roles including team leader (maternity cover), Administration Support for RHM automation project and then requested to support the Philips automation. • Attendance to regular client meetings to provide strategy, financial and operational updates.• Delivered pension training sessions for Clients HR departments. Show less

Epsom, Surrey

• Reconciled that all Defined Contribution trades have been processed by internal teams and instructing fund managers with processed trades on a daily basis.• Monitored and ensured all Client Team Investments instructions are received and processed.• Liaised with Investment Managers.• Coordinated with Lead Analysts to ensure timely processing and supporting and liaising with internal teams to resolve any identified issues or errors.• Completed monthly system/fund manager… Show more • Reconciled that all Defined Contribution trades have been processed by internal teams and instructing fund managers with processed trades on a daily basis.• Monitored and ensured all Client Team Investments instructions are received and processed.• Liaised with Investment Managers.• Coordinated with Lead Analysts to ensure timely processing and supporting and liaising with internal teams to resolve any identified issues or errors.• Completed monthly system/fund manager reconciliation checks and monitor and resolving any identified discrepancies.• Supported the client administration teams by resolving any processing errors. • Worked alongside the UK IPT Technical Support, co-ordinate and co-operate closely with technology resources to provide feedback on new releases of oPen and provide recommendations for system enhancements.• Escalated and identified system issues to the Technical Support team. Show less

Banstread, Surrey

• Processed investments, disinvestments, refund and transfer payments.• Processed member accounts, new joiners, leavers.• Fund value updates including contract notes and fund prices.• Bookkeeping.• Contribution changes and enquiries from members and third parties.• General office administration.

Reigate, Surrey

Provided in-house catering services which catered for all employees

Three Bridges, West Sussex

• Incapacity benefits, rates enquiries from pensioners and third parties.• Cash deductions.• General office administration.• Bookkeeping, including overdrawn accounts, statements, enquiries about accounts.• BACs enquiries and returns.• Coordination between the Bank of England and third parties.

National Diploma In Public Services, National Diploma In Public Services

Activities and Societies: Air Training Corps, College Netball team National Diploma in Public Services

Gcse, Gsces