Leanne Edgar Email & Phone Number

Oxford, Gb

Homebased

Main role, comparing industry charges to customer invoicing in the corporate space. Investigating discrepancies and resolving queries, liaising with 3rd parties to bring the accounts to resolution.

Oxford, United Kingdom

ResponsbilitiesTo manage, resolve and redirect incoming email queries. Analyse data misalignment between industry and supplier. Investigate complex metering queries. Liaise with external agencies to resolve data exceptions. Receive incoming calls from 3rd parties and arrange meter operator/read request appointments.AchievementsWorked directly with stakeholders to recoup £800,000 additional revenue. Identified a process inefficiency which resulted in 10% reduction in unnecessary workflow. Maintained 98% Half Hourly attainment score, to meet industry regulations

Oxford, United Kingdom

ResponsibilitiesResolving unbilled complex queries.Dealing with internal queries via stakeholders around the business to resolve billing issues.Manual billing of priority customers with specific billing requirements, working to tight deadlines to ensure customer’s needs are met. Ownership of the back billing process within corporate markets due to new industry regulations.AchievementsWorked on internal project named Sulla – Analysing current working methods within billing to identify process improvements. Worked closely with stakeholders across the business to ensure we fully engaged other departments to meet their requirements as well as our own, with the main objective getting the customer’s bill right first time. I helped drive taking ownership of complex billing queries within corporate markets, to help reduce the time taken to resolve a customer query. Supported Reduction of Red unbilled from £50m to £4m in the last 2 years. Provided internal training for team members to enable them to up skill and understand industry requirements and how this impacts billing.

Oxford, United Kingdom

Compared data received from industry to supplier informationResolved settlement disputes where data was misaligned engaging with 3rd partiesResolved billing misalignments, liaising with internal account managers.Arranged appointments with customers to investigate on site, where possible faulty metering had occurred causing imbalance.Managing customer journey from identifying imbalance, then liaising with the customer to resolve and collecting any monies due.Progressed onto Quality agent, validating and monitoring the teams work to ensure industry guidelines were met and processes followed.

Oxford, United Kingdom

Processed internal reports, to identify rejected site visits with set reason codesCommunicated via telephone and e-mail with customers to arrange site visitsLiaised with 3rd parties to ensure data obtained was validated successfully to improve settlement performance

Bachelor Of Science (Bsc), Sport And Exercise Sciences, 3Rd Class

A Level, Physical Education, B

Gnvq, Leisure And Tourism, Merit

9 Gcse, B To D