Leanne Else Email & Phone Number

Derby, United Kingdom

I currently work within a team of three, liasing with our staff at site and supppliers via email and telephone. I process invoices for our UK, Europe, Middle East, Asia and US entities, with a range of different currencies. I carry out bank payments to suppliers and build payment runs when required. I am also responsible for the month end accruals and posting journals when needed. I process Employee expenses and credit card claims.I have also obtained a distinction in a level 3 first line management apprenticeship.

Nottingham, United Kingdom

Working in a team of 7 I currently manage two dealerships, in regards to processing invoices, dealing with queries both over the telephone and by email from suppliers and internal customers. I make weekly/monthly payments to a large amount of suppliers over a range of our seventeen sites. I also verify invoices and Help pick up workload from other sites and other areas as and when needed. I currently also process staff expenses on a weekly basis. I have experience in managing a team although not through title. I would head up the team if the team leader was on holiday, dealing with day to day queries from colleagues and suppliers and any other duties required.

Working within a team of 4 to offer administration support for the maintenance of Electricity Substations in the East and West Midlands. I answered calls, letters and Emails all within a deadline time, logged jobs onto the system and pulled reports off the database to monitor Time scales for example, the removal of offensive graffiti within 48 hours. I processed quotes and dealt with contractors on a daily basis, I also built up a good rapport with both internal and external customers and I have received many letters from customers thanking me for my efforts. I worked on my own initiative to make decisions as well as in a team to determine the best course of action for a particular issue. I am comfortable with difficult customers and believe the most valuable point in any Customer Service role is the Customers satisfaction.

I answered the telephone to external customers. I logged jobs on to the database and prioritised the jobs as instructed. I Produced orders and took deliveries, I organised the stock when received in a delivery, I retrieved the stock when requested as well as manually booking stock out on the database. I booked stock back in to the system when returned by the engineers if the particular part wasn't used. I greeted customers when they visited site and was the first point of call. I collected meter readings from customers on a monthly and quarterly basis. I also filed away service sheets in appropriate places making them easy to retrieve, I wrote up the service sheets for engineers to get signed by the customer. I also dealt with the mail leaving the company on a daily basis.