Leanne Fish Email and Phone Number
Leanne Fish work email
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Leanne Fish personal email
Leanne Fish phone numbers
Strong, passionate senior executive with substantial experience in telecommunications, energy and retail industries with primary focus on exceeding expectations for customer service, project management and learning and development. Competitive, driven and focused and thrives working in challenging environments where improvements can be made by optimsing organisational effectiveness through process, technology and people.An excellent leader who works with integrity at all times and believes in maintaining and communicating high standards. Great at adding value when thrown into projects where possibilities are beyond what is currently known, expected or obvious.SpecialtiesOperational Management : Project Management : HR strategy : Contact Centre : Change Management : Stakeholder Management : Contact Centre Management : Business Strategy : Employee Engagement : Training & Development : Succession Planning : Customer Experience (CSI) : Performance Improvement.
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Ops Implementation ManagerPlusnet Feb 2019 - PresentSheffield, South Yorkshire, United Kingdom -
Learning And Development Capability ManagerNpower Jan 2014 - Dec 2018LeedsTo lead and manage people and skills development of 230 change professionals, ensuring resources have the right skills to meet business capability and competency goals within Home and Business Change -
Sap Billing LeadNpower Dec 2012 - Dec 2013Leeds, United KingdomWorked in a fast paced environment, leading a team of Solutions Analysts responsible for enhancing the SAP system elements for Billing, ensuring all call centres are able to effectively deliver excellent customer service.
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Warehouse Admin ManagerClipper Logistics Plc Jun 2011 - Nov 2012Leeds, United KingdomResponsible for managing the PI and Admin department by applying appropriate technical knowledge and skill to contribute to an efficient and effective running operation. Meeting the high expectations of the business and customer (Asda) whilst monitoring and maintaining accurate stock levels to ensure MI is precise. -
Customer Champion ManagerO2 Jun 2010 - Jul 2011Leeds, United KingdomPlayed a pivotal role in the design and implementation of a Customer Champion team to deliver tangible improvements to customer satisfaction through leadership, coaching and development and driving a 1st time resolution culture. -
Business Relationship ManagerO2 Nov 2009 - May 2010Leeds, United KingdomAccountable for building and maintaining strong relationships with O2’s outsourcing partners “Capita”, holding regular forums along with the management of a Customer Support Team to offer support and guidance to newly trained Managers and advisors within an 80FTE operation, enabling them to deliver a world class customer experience and meet KPI targets
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Senior Business Operations ManagerO2 Mar 2009 - Oct 2009Leeds, United KingdomProvided a smooth and efficient service to customers by planning and implementing call centre strategies and operations; improving systems and processes along with managing 100FTE.
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Business Customer Services ManagerO2 Jan 2007 - Feb 2009Leeds, United KingdomLed and managed a team of 15 customer service advisors to deliver a consistently high level of customer experience, leading to increased customer satisfaction and loyalty.
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Manager Planning ForecastingO2 Sep 2005 - Dec 2006Leeds, United KingdomDeveloped a team of 7 planning administrators whilst managing the forecast planning function using inventory levels, production speed, and product demand to estimate output.
Leanne Fish Skills
Leanne Fish Education Details
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Minsthorpe High School
Frequently Asked Questions about Leanne Fish
What company does Leanne Fish work for?
Leanne Fish works for Plusnet
What is Leanne Fish's role at the current company?
Leanne Fish's current role is Learning & Development : Project Management : Business Change.
What is Leanne Fish's email address?
Leanne Fish's email address is le****@****l.co.uk
What is Leanne Fish's direct phone number?
Leanne Fish's direct phone number is +4477404*****
What schools did Leanne Fish attend?
Leanne Fish attended Minsthorpe High School.
What skills is Leanne Fish known for?
Leanne Fish has skills like Customer Experience, Team Management, Performance Management, Change Management, Project Delivery, Stakeholder Management, Call Centers, Business Process Improvement, Team Leadership, Service Delivery, Telecommunications, Management.
Who are Leanne Fish's colleagues?
Leanne Fish's colleagues are Tony Hills, Simon Williams, Gareth Devey, Elliot King, Paul Hill, Uzma Mahmood, Dale Mason.
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Leanne Fish
Calletel Offers Work-From-Home Opportunities | Flexible Remote Roles | Outsourcing CompanyMelbourne, Vic
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