-Helping deliver an agenda for Cyber Security priorities for our customer base, taking direction from senior team members on customer’s risk profile and requirements. -Using frameworks such as Cyber Essentials, ISO27001 and Mitre ATT&CK, evaluate SEP2 clients and provide improvement advice as well as improve the security maturity of these clients. -Producing phishing simulation emails, reports and key statistics to help measure customer’s risk posture from their end user’s susceptibility. -Producing regular vulnerability management reports for external customers, using the Qualys platform. -Answering customer queries surrounding these in life services. Supporting SEP2’s internal ISMS (Information Security Management System).

The Security Intelligence Services team provides security monitoring and use case/playbook implementation on customer tenants, with a strong focus on customer satisfaction. The team required a project lead to help coordinate, plan and drive forward new customer deployments, working with the technical team and owning several of the key tasks relating to communication, inventory and documentation.Main Tasks:-To act as project coordinator for new deployments of the SEP2.security Managed Detection and Response, working with team members and customers to help deliver deployment of cyber security services, with the support of technical team members.-To accurately capture specific customer requirements during project initiation and pre-sales engagement and track these to delivery.-To perform coordination, assignment of resource and tracking of projects in the project management tool.-To manage customer expectations and prioritise workload for internal technical resources effectively.-To identify potential delivery issues with customer-facing projects and report these to the Head of SIS.

I've been doing freelance transcription part time at the same of other positions and during my year out to study cybersecurity.

Be a key member (Global sales support) of the global commercial team:General Account Support and Core Team Communication.Support Global Account Manager in all necessary activities related to business analysis, sales budget, pricing, Customer Global Price Increase, presentations, reporting.Support the customers' global team in any proactive and reactive initiatives, on global and regional projects according to customers Account Development Plan.Manage and build interaction between business segments.Support Customer Account Development PlanAct as a facilitator and support on any staff handovers from old to new Global/Regional/Key Account Managers to ensure the customer is not affected in the day-to-day supportSupport supply chain in improving operations and resolving issues to deliver top-notch customer service.Manage Customers Global Price fileEnsure to include the portfolio of recently acquired companies' products to GivaudanFacilitate the new/increased  portfolio of recently acquired companies' is available for customer commercializationActively manage the customer's global portfolio card through in house software and promote through the business to all local & regionalManage customers global rationalised portfolio sampling in close cooperation with the regional sales support team.Continuing support of the implementation of new portfolio items including system setupsGlobal Partnership -  support global tender process for long term partnershipSupport the RFP tender implementation independently whatever outcome it is, positive or negative for GivaudanIf positive,  monitor and control the Value Added Services Givaudan offered as part of the RFP offering for new opportunities/captureIf not positive, monitor the level of business erosion (item sales/revenue) we could face from potential business loss

Manage a small set of development accounts in line with business strategy.Core ResponsibilitiesPrepare and maintain Customer Directories for own Key Account Manager(s) Account List, containing all aspects of prices codes and contacts.Pricing: Preparation for price quotes for review by Key Account Manager prior to confirmation to Customers, recording of prices in all Givaudan systems.Project Management – Assist in managing commercial projects in collaboration with Key Account Manager(s). Preparation of review document for all “In Progress” projects for weekly technical meetings.Business Reviews – Twice a year where required by Key Account Manager(s)Documentation: Ensure an efficient service on all aspects of Customer Documentation, Questionnaires, Product Information Documents etc.New Wins: Take ownership for transitioning Customer projects/new wins from scale-up to production – preparation of monthly reports of New Wins.Investigate and assist in resolving customer complaints as necessary.Assist Key Account Manager(s) in the preparation of the Account Development Plans (ADP).Assist in tracking ADP (& KPI) to ensure sales activity is on schedule & meets criteria.Customer Intelligence - Monitor customer market products, and brands using Global New Product Database and trade journals.Sales Results: Preparation of results for Monthly review with Key Account Manager(s).Assist in developing and delivering internal and customer presentations.

IT WholesalersIngram Micro Inc. is the world's largest global business-to-business wholesale provider of technology products and supply chain management services. Ingram Micro only sells to and through professional resellers.

Receive incoming calls and requests from users via telephone, fax and email.Responding to and logging fault calls including feedback, procedural and enhancement requestsProactively update users with call status and provide a unique reference number within the agreed SLA time.Ensure that fault calls are logged, maintained and allocated to the relevant personnelTo provide support as and when required to any member of the Group Systems teamTo provide support for the Marketing companies under the direction of the Helpdesk ManagerAdminister all group telephone lists, including details about mobile phones & accessoriesAdminister asset register for all sitesTo assist in day to day administrative duties of the WG Systems departmentTo provide a high level of purchase ledger administration.Ordering of all IT related equipment, peripherals and consumables.Maintain a high level of office organization and filingTo provide weekly helpdesk statistics for both Group Systems department and marketing companies under direction of the Helpdesk ManagerTo hold and circulate weekly diaries for WG Systems personnelTo monitor, update and circulate team meetings, weekly reports and provide statistical information on feedback successesTo book hotels and travel arrangements for WG Systems personnelScheduling of meetings to include relevant Group and third-party resources,together with the organization of suitable meeting venuesWhere appropriate/as directed, producing notes/minutes from meetings within predefined time constraints

To be first point of contact for queries from students and potential students, across all curriculum areas and who have contacted us via a variety of channels. To also make proactive contact with students and enquirers to provide information and support.Where necessary to refer on to other staff with specialist expertise, as part of the Information, Advice and Guidance (IAG) model, making interactions with The Open University as effortless and seamless as possible. To undertake the associated operational processes.To undertake standard administrative processes as required to support potential students and students and to convert potential students into students.