Leanne Gilmore Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

- Working with top Alliance Partners within Micro Focus for the International region. - work closely with customers, gaining their trust and maintaining customer satisfaction, ensuring support contracts are renewed as my main KPI. - I cover the complete portfolio of Micro Focus product set which ranges Application Delivery Management, Security and IT Service Management software. - I have the responsibility of customer onboarding making sure there is a smooth transition from sales to the support team.- A big part of my role is identifying customer requirements and working alongside stakeholders within the company to draw strategies ensuring the customer long term goals are achieved.

Belfast, United Kingdom

- Withing my position I gained experience in working with high demanding customers within the Application Delivery Management portfolio.- The role required me to look after a larger number of accounts building and maintaining relationships and expanding our product sets. These companies are a mixture of current Micro Focus customers and white space accounts and am able to adapt as every customer has their own individuality. - The role gave me great experience in how to manage a large number or accounts and how to use my skill sets to assure the close of business with customer satisfaction.

Sydney, Australia

- Drive production - Ensure individual and collective targets are accomplished - Coach account executives on a daily basis- Deliver new hire training in an IT marketing environment- Collate and feed back market insight- Analyze performance via a range of reporting tools- Prospect within businesses and qualify them against certain criteria by initiating outbound cold calls.- Make outbound calls on a variety of tailored campaigns- Research and gather information, update our database accordingly.- Identify decision-makers, value-proposition them by providing product and services information, and ultimately set up appointments as part of our lead generation service.- Provide follow-up activities as part of closing the sale- Pitching products to IT Directors, Network Architects and CIOs with the goal of establishing a 12 month sales pipeline for large clients including Citrix, IBM, Cisco and McAfeee among others- Selling IT solutions including virtualization technologies, network equipment , software and server/storage products- Maintaining and building relationships with prospective clients to achieve consistency in sales pipeline - Providing ongoing support for clients and prospects to generate references and maximize retention

Belfast

- Drive production -Ensure individual and collective targets are accomplished for fortune 500 technology clients -Coach account executives on a daily basis -Deliver new hire training in an IT marketing environment -Collate and feed back market insight -Analyze performance via a range of reporting tools

Belfast

• liaising with clients to discuss and identify their advertising requirements;•working with agency colleagues to devise an advertising campaign that meets the client's brief and budget;•presenting, alongside agency colleagues (particularly the account manager), the campaign ideas and budget to the client;•liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively;•negotiating with clients and agency staff about the details of campaigns;•presenting creative work to clients for approval or modification;•handling budgets, managing campaign costs and invoicing clients;•writing client reports;•monitoring the effectiveness of campaigns;•undertaking administration tasks;•arranging and attending meetings;•making 'pitches', along with other agency staff, to try to win new business for the agency.

Belfast

Within my 12 month placement my main roles were to provide first hand support with everyone within the Clear organisation. This involved providing support through emails, phone calls and face-to-face to all employees within the support office, pharmacies, nurseries and dental practices. I quickly adapted to this role and learnt that I had to communicate clearly as everyone within the company had different computer ability. My main project was the development and testing of the new software – Intact iQ. I was in charge of testing the software within a live environment and reporting any requirements or bugs back to the development team. Once the software was complete I independently held training sessions for staff to use the software. This included group sessions, one-to-one training and the completion of a staff manual

Newry

– This post has developed my skills to work under pressure, communication with both public and staff whilst coping with constant pressure and demands of a busy restaurant

Portadown

Within my 9 months placement I was asked to design and develop a web site which allowed members of Newry District Council to enter data on their carbon emissions which was then stored within a database. I was able to independently design a site using visual studio producing graphs and pie charts. On completion I was asked to present my online program to Newry District Council which enhanced my confidence and experience dealing with clients and public speaking. - I also worked as a team member liaising with teachers and other staff members using the college’s Moodle online database. I regularly attended staff meetings to discuss new ways of developing the college’s website and undertook to complete several tasks working within a team. I believe I was committed to work independently and within timescales. I was fortunate enough to be chosen whilst on placement to have the opportunity to visit the university in Madrid to discuss the development of apps to help students with the process of learning.

Bachelor'S Degree, Computer And Information Technology

High School, A Levels, B, B, C

A Levels - ICT - B - Geography - B - Biology - C AS Level - Sociology - B

High School, Gcse

Activities and Societies: In year 12 at Markethill High School I was elected as Prefect which gave me the opportunity to improve my public.