• Drive Adoption of GM&E Technology to increase operational efficiencies• Provide GM&E tools to inform hotel strategy and pricing with a consistent approach throughout EMEA• Support GM&E strategy through improved data standards to gain customer insights and drive business performance through reliable data • Align with global GM&E project teams to add benefit for EMEA hotels and support adoption of new tools, processes and systems• Acting as the primary commercial EMEA contact in the development and enhancements of Delphi.fdc (ASEM)

• Support Groups, Conference & Events Revenue Management across EMEA (200+) Hotels • Acting as the primary commercial EMEA contact in the roll out and adoption of Delphi.fdc (ASEM) to EMEA hotels• Acting as a central point of contact when reviewing GM&E performance along with delivery of key projects and initiatives in EMEA’s commercial planning and optimization team• Providing key data and analyses to support and influence EMEA hotels• Influencing and engaging with Regional teams to drive performance and identify key risks/opportunities • Deliver training to new GCE Manager on revenue management and commercial strategy• During this time, I won the Hilton Circle of Excellence award for global commercial services best supporting role

Hilton Leeds, Hilton York, Hilton Sheffield, Hilton Manchester Airport and Hilton Bradford