Leanne Grell Email & Phone Number

Belleville, On, Ca

Belleville, Ontario, Canada

Belleville, On

Key Contributions:Admin:- Maintain project tracking & dashboard spreadsheet- Maintain master list of issues- Maintain project files on Dropbox- Maintain proposal template ensuring accuracy- Modify cut sheets as needed to reflect company logo and information- Assist and review in draft of spreadsheet and summary to client when neededProject Management:- Review and assist completing initial proposal- Create project number for new work- Log project number to project tracking & dashboard spreadsheet- Create BOM and SOW, DTP's and other documents as needed- Act as liaison between customer and all involved parties to ensure flawless execution of projects- Ensure materials received are what was ordered- Perform site visits/conference updates throughout project to ensure on track and as designed

Lanthorn Real Estate Ltd., Belleville

Belleville, On

Key Contributions:• Lead the Customer Service Desk (CSD) and Catalogue teams to achieve positive customer experience and foster customer loyalty, measured by the Customer Loyalty Index.• Engaging teams to promote credit, email and other revenue generating programs while providing accurate, efficient and superior customer service with every customer interaction.• Creating an environment of positive associate engagement by promoting Sears Mission, Visions and Values through meetings, recognition and development plans.• Delivering flawless execution of corporate initiatives to ensure teams achieve set goals at the CSD and catalogue areas.• Leading day to day activities at the CSD’s and Catalogue desk to ensure all required tasks are completed effectively, accurately and efficiently.• Providing the CSD’s with daily coaching to develop selling skills that will help drive personal and team results.

Belleville, On

Key Contributions:• Providing excellent customer service by ensuring checkout lines are quickly moved, customers are greeted and treated in a pleasant and courteous manner and making sure their transactions are performed efficiently and accurately.• Coach and mentor my personal team of 6 cashiers to improve their scan rates to meet or exceed company standards as well as raising their security awareness during the check out process.• Coordinate the checkout area in the store ensuring all cashiers are properly managing and distributing cash, practicing safe work habits and maintaining a clean and well stocked front end.

Ontario, Quebec And Maritime Provinces

Highly trained professional responsible for executing a key role in stimulating the momentum and growth through the support of the sales and sponsoring efforts of the Leaders and consultants for Ontario, Quebec and the Maritime provinces.Key Contributions:● Identifying and creating training packages (i.e. New Consultant Training, Hostess Coaching, Leadership Development) that supports the field’s growth and momentum.● Coaching, training and mentoring Independent Consultants to foster growth in consultant recruitment and revenue.● Assisting in the growth and development of new leaders to cultivate and grow new sustainable teams.● Mentor Leaders by empowering them with the skills needed to resolve problems, motivate their sales teams, deliver winning sales presentations and exemplify professionalism.● Delivering level-appropriate training through telephone conferences, web-based screen sharing and/or one-on-one sessions.● Partner with Leaders in the field to strategically help direct their Leadership teams in accomplishing their sales goals through market analysis and complete comprehension of analytical reporting.● Performed geographical / population analysis to determine target market areas for company growth.● Analyze the strengths and weaknesses of target market areas to create an effective action plan for development.● Travel throughout Ontario and the Eastern Provinces to facilitate training workshops, opportunity events and trade shows to grow the business.● Driving sponsoring efforts and ensuring sales and recruitment targets are reached.● Recruiting for Ontario, Quebec and the Maritimes experienced a 193% growth.● Sales Revenue growth for Ontario was 65% with a stunning regrowth of the Maritimes market

Highly capable and intuitive sales professional and leader who offers easily transferable and broad experience in client relationship, management, sales, customer service, training and marketing. Demonstrate proficiency in responding to client and team needs and formulating the tactical action plan to achieve desired results. Adept at increasing customer retention, expanding sales, and driving revenue. Knowledgeable of business and management principles involved in strategic planning, leadership technique, and production methods. Constantly explore opportunities to further increase customer loyalty, team motivation and growth to boost revenues. Key Contributions:● Assembled a high-performing, self sufficient team consisting of 270 independent consultants.● Perform coaching, motivating, and mentoring the team to exhibit desired behaviors in the areas of sales, customer service, business ethics, and retention.● Mentor new and emerging consultants and leaders within the sales organization.● Organize and perform quarterly product launches to roll out and train the new product line to the team.● Create and distribute monthly communications to both the team as well as customers to keep them informed for new deals, changes and promotions.● Provided in-depth input into the needs of Epicure’s new online web based consultant tool suite during the requirements gathering phase.● Part of task force identified to test Epicure’s new online consultant website and ordering system.

Solutions-oriented IT Professional with notable success managing a broad range of corporate IT initiatives while participating in creation, planning and implementation of service level management, problem/change management solutions and processes in direct support of business objectives.• Track record of increasing productivity while reducing customer impacted outages in execution of change/problem management as well as major incident processes.• Demonstrated capacity to implement innovative change/problem management tools and processes that drive accountability, awareness, decrease exposure, and strengthen organizations.• Hands-on experience leading all stages of process and tool deployment and execution, including requirements definition, design, testing, training and support.• Outstanding leadership abilities; able to coordinate and manage all phases of systems/applications support efforts while managing, motivating, and leading support teams.• Adept at developing effective change/problem management policies and procedures, project documentation and milestones, and technical/business specifications.• Initiated the design and development of an Inventory and On-Call DB to expedite problem resolution during outage situations.Core Competencies: Change/Problem Management; Service Level Definition and Management; Business Impact Analysis; Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Risk Assessment; Information Technology Systems/Environments

Markham

Beginning my professional career, I learned and effectively executed all roles within the Information Processing Centre (Operations) completing the extensive internal Operations Development Program.Key Contributions:• Managed the operation of our Operations Assistance Centre (Helpdesk) with focus on managing team workload and problem resolution statistics.• Completed ISO Internal Auditor Certification.• Responsible for ensuring EDS Operations adhered to and effectively executed the defined ISO standards.• Participated in team interviews, providing input for personnel’s performance reviews, developing career plans for team members and setting team objectives.• Promoted to the role of Change Management Coordinator overseeing all changes scheduled to occur to the EDS Canada platforms/systems.

Oshawa

Provided comprehensive support for a number of departments within the City of Oshawa.Key Contributions:• Designed and implemented database for managing monthly City Parking Permit payment and distribution.• Collected and compiled traffic study data using mathematical and computer programs.• Typing and editing correspondence.• Customer service via telephone and information counter.

Wsib Certified , Joint Health And Safety Certification Level 1 & 2

Residential Real Estate

Office Systems Administration

Education record