Senior Quality Assurance Manager
Nhbc
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Leanne Griffiths Email & Phone Number
Senior Quality Assurance Manager
at
NHBC
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✓ Verified July 2026
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Profile completeness 86%
Current company
Role
Senior Quality Assurance Manager
Location
Stoke-On-Trent, England, United Kingdom
Who is Leanne Griffiths? Overview
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Leanne Griffiths is listed as Senior Quality Assurance Manager at NHBC, based in Stoke-On-Trent, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Leanne Griffiths.
Leanne Griffiths previously worked as Quality Assurance Manager at Atlanta Group and Quality Monitoring Manager at Autonet Insurance. Leanne Griffiths holds Bachelor'S Degree, Accounting And Business/Management, 2:1 from Staffordshire University.
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Email format at NHBC
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NHBC
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Profile bio
About Leanne Griffiths
As a Quality Assurance Manager at Atlanta Group, I lead a multi-site team of over 60 quality professionals who ensure the delivery of high standards of customer service, compliance, and customer satisfaction across multiple insurance brands, products and journeys including complaints. I have ten years of experience in quality management, monitoring, and reporting in the insurance industry, with a BA Hons degree in Accounting and Business.My core competencies include creating and maintaining quality frameworks and systems, analysing and reporting data and insights to various stakeholders, driving improvements and changes through feedback and accountability, and managing second line conduct assurance/internal audit style reviews. I also leverage voice analytics and customer insight query analytics to enhance the customer agenda and business performance. My mission is to foster a culture of quality and customer focus throughout the organisation and to contribute to its growth and success.
Current workplace
Leanne Griffiths's current company
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7 roles
Leanne Griffiths work experience
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Quality Assurance Manager
Managing a multi site team of Team Leaders, Quality Specialists and 50 Quality Assessors to achieve business objectives. Responsible for creation and maintenance of Quality Frameworks and systems, data analysis and reporting MI to all levels of stakeholders, driving improvements in customer outcomes and experience through feedback and stakeholder accountability.The role also incorporates managing a second line Conduct Assurance team who complete deep dive and rapid reviews to ensure customer focus is maintained. Using voice analytics and customer insight query analytics to drive the customer agenda and business change.
Quality Monitoring Manager
Jan 2019 - Nov 2020
Quality Monitoring Assistant Manager
Quality Monitoring Assistant Manager managing a team of 16 Quality Assurance staff. Main responsibilities include monitoring trends and risks to provide MI to business stakeholders, ownership of agent scripting for all product types including personal lines motor and home,and commercial products to ensure regulatory compliance as well as business best practice.
May 2014 - Jan 2019
Team Leader
Operational team leader performing duties such as coaching, training and development, Performance management, call centre supervisor
May 2007 - May 2014
Account And Service Handler
Cebrian Trophy & Medal Wholesaler
Managing customer accounts through customer service, processing orders, invoicing and warehouse stock management.
Jun 2006 - May 2007
Management Accountant (Placement)
Placement year at Telford & Wrekin PCT as their management accountant. Responsible for budgeting the PCT spending, hospital and GP contracts and forward planning. Monthly and adhoc reporting of spend against forecast
Jul 2004 - Sep 2005
2 education records
Leanne Griffiths education
Bachelor'S Degree, Accounting And Business/Management, 2:1
Education record
Weston Road High School
FAQ
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What company does Leanne Griffiths work for?
Leanne Griffiths works for NHBC.
What is Leanne Griffiths's role at NHBC?
Leanne Griffiths is listed as Senior Quality Assurance Manager at NHBC.
Where is Leanne Griffiths based?
Leanne Griffiths is based in Stoke-On-Trent, England, United Kingdom while working with NHBC.
What companies has Leanne Griffiths worked for?
Leanne Griffiths has worked for Nhbc, Atlanta Group, Autonet Insurance, Cebrian Trophy & Medal Wholesaler, and Nhs Telford And Wrekin.
How can I contact Leanne Griffiths?
You can use AeroLeads to view verified contact signals for Leanne Griffiths at NHBC, including work email, phone, and LinkedIn data when available.
What schools did Leanne Griffiths attend?
Leanne Griffiths holds Bachelor'S Degree, Accounting And Business/Management, 2:1 from Staffordshire University.
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