Leanne Hackett Email & Phone Number

• Key Responsibilities:
• Develop and manage a high performing team of 1st, 2nd and 3rd line Helpdesk employees, continuously raising the bar and manage performance using best performance tools
• Identify training and development needs through regular 1-2-1s and appraisal schemes
• Accountable for the recruitment and training of personnel, maximising productivity through ongoing performance monitoring and review
• Execute HR policies including sickness/absence monitoring and… Show more Key Responsibilities:
• Execute HR policies including sickness/absence monitoring and reduction; conduct staff performance management and implement performance improvement plans to enhance staff productivity

Sheffield, United Kingdom

• Key Responsibilities:
• Provide expert 3rd line support to diagnose and resolve problems whilst acting as the first point of contact for all technical queries
• Provide expert customer service in person, over the telephone and email to discuss and resolve any issues
• Talk clients through a series of actions to help set up systems or resolve issues
• Troubleshooting issues and diagnosing and solving faults
• Providing support, including procedural documentation and relevant… Show more Key Responsibilities:

Sheffield, United Kingdom

• Key Responsibilities:
• Handled all incoming Enhancement requests and bugs reported by customers
• Managed an array of major projects such as Franchise specific requirements
• Evaluated all incoming enhancement requests and utilised subject knowledge to decide which ones were ideal and beneficial
• Created a Specification for the Enhancements that were successful and scheduled in order of priority
• Monitored and reviewed all incoming reported bugs whilst generating a “How to… Show more Key Responsibilities:

Sheffield, United Kingdom

Sheffield

Sheffield, United Kingdom

Sheffield