Leanne Hudleston Email & Phone Number

Calhoun Middle School

Texas And Alabama

Instructed in a K-6 self-contained setting. Maximized learning by utilizing a small group setting. Used best teaching practices to teach reading, math, social studies and science. Use relevant technology to support instruction. Encourage and monitor the progress of individual students. Maintain accurate and complete records of students' progress and development. Maintain discipline in accordance with the rules and disciplinary systems of the school.

Plano, Tx

Consultant Associate 2000-2001* Met with clients to identify needs in creating and maintaining web sites, including developing content for all pages.* Utilized strong project management skills to coordinate efforts of visual designers, HTML specialists and technical teams and facilitate successful construction of client web sites.* Created reports for client review and maintained database to reflect project specifications and track progress.* Performed database management for specific projects.* Reviewed all project expenditures using Microsoft Project* Supported monthly project review meetings* Ensured requirements for data review, project reporting, scheduling and related controls are met.* Provided financial analysis support to Project Manager to active programs by comparing actual program costs against budgeted costs.* Prepared internal reports.Coordinator 2000* Served as liaison between graphic artists and HTML team to coordinate changes, maintain client web sites and successfully achieve project objectives.* Directed team members in servicing seven accounts, providing support and guidance to ensure client satisfaction and maintain loyalty.* Prepared internal reports.Communications Administrator 1998-2000* Served as single point of contact for sales team, project engineers, account operations managers, managers and other factory personnel in successfully establishing and coordinating WAN management.* Monitored performance of client networks and responded to client calls regarding issues and concerns, coordinating efforts of technical teams and updating client managers on progress.* Developed policies and procedures for newly created department, including establishing reporting methods and standards.* Tracked statistics on network performance and created reports detailing results for management review.* Planned and used appropriate software and hardware for technical support to customers in a responsive and cost effective manner.

*** Account Manager 1996-1998* Expanded key commercial accounts, generating cross sales of products and upgrading service plans to increase account revenues.* Ran reports to determine client usage and used information to identify solutions to maximize efficiency of products and service.*Gained extensive knowledge of cellular industry, including infrastructure, technology and range of products.* Responsible for inventory of shipping and receiving products through policies and procedures.* Familiar with company property and inventory management of materials, purchase orders, and forecasting of commitments. * Ensured timely and cost-effective accomplishments of customer commitments and/or established goals.* Prepared internal reports.*** Customer Service Representative 1995-1996* Responded to client calls and walk-ins, employing responsive customer service skills to provide assistance and direction.* Active participant in leadership standard operating procedures and delegation of duties* Processed customer payments and performed daily cash reconciliation to ensure accuracy of balance and deposits.* Prepared internal reports.*** Receptionist/ Administrative Assistant 1992-1995* Answered high volume of calls and direct callers to appropriate personnel.* Presented positive image of company through courteous and professional demeanor.* Prepared internal reports.

Monroe, La

Customer Service Representative 1992* Responded to client calls regarding loan pay-off, escrow and home taxes, using excellent communication skills to provide detailed and complex information.* Prepared internal reports.Collections Supervisor 1988-1992* Provided leadership and direction over eight collection counselors, monitoring performance to ensure quotas were met and correct procedures were followed.* Handled employee discipline, including terminations, and facilitated team member development through performance evaluations.* Prepared internal reports.* Mentor to new customer service representatives for procedures and policies.Collection Counselor 1985-1988* Performed collections for variety of loans, including FHA and conventional loans.

Education record

Bachelor Of Arts (B.A.)