Accountable for defining and executing the Barclays Credit Reference Agency strategy, ensuing the appropriate strategy, and operating model is executed for the c.27 million records that need to be shared monthly for Barclays Consumer Products. Work collaboratively with Operational and Data teams to ensure control framework is executed ahead of customer data being shared. Provides final business sign off ahead of data being released and point of escalation where there are issues and exceptions… Show more Accountable for defining and executing the Barclays Credit Reference Agency strategy, ensuing the appropriate strategy, and operating model is executed for the c.27 million records that need to be shared monthly for Barclays Consumer Products. Work collaboratively with Operational and Data teams to ensure control framework is executed ahead of customer data being shared. Provides final business sign off ahead of data being released and point of escalation where there are issues and exceptions ahead of file release.Work closely with internal teams to ensure execution of timely remediation of data exceptions once Barclays Consumer data is shared with 3rd party Credit Reference Agencies. Drives strategic solutions to ensure data is corrected on source systems and assess where there may be customer detriment and remediation requiredManages risks and issues for Barclays Consumer products , often where risk events have occurred. Leads team to ensure efficient remediation planning required. working in conjunction with key business areas such as Customer Remediation, Legal and Compliance to define the correct course of customer remediation. Ensure thorough risk and issue documentation is in place to evidence the correct level of risk mitigation and stakeholder sign off. Show less

Responsible for the analysis of Barclaycard Consumer Payments functionality and business processes. Is the key business-liaison member of a multi-skilled team responsible to shape new initiatives and initiate change while meeting Lean and Agile principles

Responsible for the end to end management of Barclaycard UK Campaigns. Leading / managing working relationships effectively between key areas of the business including Legal and Regulatory Compliance, Digital Marketing, Customer Targeting and Commercial Managers to ensure successful delivery of campaigns across a range of channels e.g Online, Direct Marketing, Email, SMS and Social

Responsible for implementing changes within a virtual contact centre operation, this includes a vast array of changes such as commercial changes, changes to in house systems and also regulatory/mandatory changes

Main responsibilities include designing training material bespoke to business requirements, training delivery and 'train the trainers' with 4 different international sites in the UK, India and the Philippines.