Leanne Johnson Email & Phone Number

Australia

Sunshine Coast, Queensland, Australia

My role involves some of the below accountabilities;• Design of relevant test suites aligned to project delivery requirements and identify usability issues.• Define testing activities for key stakeholders and develop supporting testing plans.• Manage defects identified during project delivery testing, and re-test critical defects following resolution by the project delivery team.• Coordinate and lead the planning of testing requirements to enable multiple technology projects to be delivered to schedule.Creation of test designs, test processes, test cases and test data.• Develop walkthroughs of testing procedures.• Prepare all reports related to testing being performed covering testing planning through to completion.• Ensure that all tested related work is carried out as per the defined standards and procedures.• Work closely with key stakeholders to understand their testing requirements.• Produce status reports for testing and communicate status to key stakeholders.• Produce concise and accurate business requirements that include the ‘As Is’ and ‘To Be’ business process.• Ensure business requirements are traceable from definition through to system change implementation.• Analyse business requirements and develop functional and technical specifications required for system changes and enhancements.• Ensure functional and technical specifications are provided in sufficient detail to enable external service providers to deliver system changes.• Support with leading the delivery of projects aligned to a project delivery methodology.

Sunshine Coast, Queensland

In this role I managed all phases of testing, producing and updating documentation and co-ordinating test resources across various business areas. Additionally, I played a pivotal role in the identification, triage and management of system defects, and enhancements to improve performance and act as a SME for the business unit, supporting and engaging with key stakeholders across the organisation.I facilitated end-to-end system testing, with CMS knowledge in applications such as Sharepoint and Sitecore. I have tenacity and strong investigative skills, with the ability to think outside the box, in a addition to superior communication and influencing skills, which enable me to build and maintain keyrelationships across the organisation.

Maroochydore, Queensland, Australia

* Analysis across a variety of platforms and data sources to support and improve customer experience (CX) across the business. * Gathering customer insights from multiple business platforms and identify areas for opportunity, and assist with implementation in a phased approach.

Maroochydore, Qld

* Manage and co-ordinate all testing functions of My Account for multiple releases and environments (SIT, UAT, End to End and Regression) * Supervise and coordinate testing resources whilst executing tests for Unify BAU Regression releases* Assist with the planning and coordination of BAU Unify system releases * Identify defects, coordinate defect management, monitor defect registers, and prepare defect reports to submit to management. * Lead, guide and monitor the analysis, design, implementation and execution of the test cases, test procedures and test suites* Perform daily operations of Retail systems service desk tickets, CSI and intranet page maintenance and updates* Assist with establishing new business procedures including creating process maps and writing work instructions for Retail projects* Work in collaboration with team members, users, vendors, and stakeholders to develop comprehensive business solutions.* Complete testing review analysis of as-is and to-be business and system processes.* Develop and execute test plans and related activities.* Liaise with key business stakeholders to ensure understanding of the system and managing company expectations* Liaise with developers to ensure new business processes are incorporated into new system releases.* Ensuring IT processes are adhered to in accordance with ICT compliance policies* Provide general support for the Manager Retail Projects and Systems

Maroochydore, Qld

• Managing and co-ordinating all testing functions in Unify for multiple phased releases, and across multiple environments (SIT, UAT, End to End and Regression) • Implementing and testing Unify system changes in SIT and UAT.• Managing and coordinating full and mini regression suites with business SMEs as required• Assisting with the planning and coordination of system releases. • Devising the test objectives, organisational test policies, test strategies and test plans.• Establishing new business procedures including writing work instructions and implementing changes• Monitoring and coordinating defect management• Organising and conducting training sessions companywide to ensure smooth transition into the business• Liaising with key business stakeholders to ensure understanding of the system and managing company expectations

Sydney, Nsw

• Assisting with the consultation and implementation of a new database system Salesforce• Managing 40+ installation contracting companies and 10+ supplier companies.• Creating and implementing policies and processes whilst analysing business requirements and proposing solutions to enhance the business needs• Liaising with key business installers, suppliers and stakeholders on a regular basis and sustaining company relations• Assisting with the development of marketing strategies, business plans and partnership proposals• Assisting with tender applications and submissions• Preparing quotations for commercial and residential customers• Day-to-day management of installers ensuring the highest quality service• Compliance monitoring to ensure ESC guidelines were adhered too• Consistently ensured management reporting functions were in line with the business needs• Successfully managing installation and supplier contracts leading to Enact Energy becoming the NSW leading company in carbon certificate creation.

Richmond, London

• Setting up and conducting office viewings for perspective clients• Negotiating office prices and creating contracts for new clients• Managing all external contractors and liaising with Councillors• Creating and implementing business procedures • Managing the day to day basic office operations• Efficiently managing debt collection via banking logs, eliminating debt on a company level• Running a successfully streamlined centre with profitable returns, continually exceeding high monthly targets

Bachelor Of Business Management, Minoring In Marketing And International Business.

Completion Of Year 12