Leanne Keep Email & Phone Number

Whole responsible for the Front Office Department. Managing targets and budgets. All staffing issuing as well as recruitment, training, KPO's, appraisals, rotaring, wages, disciplinary's etc. This is a fully operational hotel. Duty manager duties are carried out. Taking total care of the hotel when on duty. Dealing with all issues and customer complaints.

Wholly responsible for the administration for the sales department. Responsible for calling individual customers to gain orders for processing. Preparing the loading sheets for the transport runs and ensuring all relevant paperwork is correct. Organising deliveries and arranging the necessary transport. Reporting to

Operated by Scottish & Newcastle - 100+ table Restaurant & Bar, 30 employees)Chef.Extensive and thorough training given in all aspects of food and beverage preparation and management practices. Essential hands on skills, with exposure to high level management decision making ensured that good all round knowledge was gained early on.

In charge of the night shift of a highly profitable city centre hotel.Duties were focused around the night to night running of the facility with a small team. Investigated a cost drain on the department. Which resulted in a tighter controls being introduced and costs being reduced by an average of 20%.Received score of over 90% in successive mystery guest.

Operated by Six Continents plc. - 196 bedroom property, 130 employees, turnover approx: £12m per annum); Wholly responsible for the operations of 196 room hotel reception area. Tasks undertaken included: Management of 12 full and part time staff members, rota scheduling, stock and cost control, departmental reports and cash handling protocols.Reduced the.

Education record

Education record

Maths C English C Double award science C Drama C