Leanne Knell Email & Phone Number

Coventry, Gb

Worcestershire, England, United Kingdom

Senior Employment Advisor and Area Manager across Worcestershire Delivering EA in IAPT employment support, I lead a team of Employment Advisors to support people, accessing primary care provision, to find sustainable work, retain their current employment or return to work following a period of ill Mental health. This involves liaising with employers to support those in work and/or create bespoke employment opportunities, working with a variety of service providers to help support clients with their needs and promoting the service across Worcestershire .Attending locality commissioners meetings and other social support focus groups.

South Region

Locality Manager for the South Region. Leading a regional team of over 45 multi-disciplinary employment and mental health professionals, delivering contracts for NHS, CCGs, DWP and Local Authorities.Partnership lead across the south; building relationships, networks and developing opportunities for new projects. Promoting MHM and best practice.Responsible for project development, tendering, bid writing and mobilisation; including recruitment, staff management, project management, monitoring and evaluation, report writing, budget control and maintaining relationships with commissioners.

Coventry & Warwickshire

Senior Employment Advisor and Area Manager across Coventry and Warwickshire Delivering EA in IAPT employment support, I lead a team of Employment Advisors to support people, accessing primary care provision, to find sustainable work, retain their current employment or return to work following a period of ill Mental health. This involves liaising with employers to support those in work and/or create bespoke employment opportunities, working with a variety of service providers to help support clients with their needs and promoting the service across Coventry and Warwickshire.Attending locality commissioners meetings and other social support focus groups.

Coventry, West Midlands, United Kingdom

Coventry, United Kingdom

• Being the first point of contact for in FM Office. As well as acting facilities manager over 9 months - Responsibility for Bids and tender.Contract management and variations. Finance and budget consultancy.• Logging service requests by telephone, and email.• Completing Non-Technical Permits to Work.• Ensure contractor paperwork is filed correctly• Ensure compliance with statutory and company procedures, across all functions.• Understand, identify and apply the Service Level Agreement (SLA) for each service request and set expectation with customer.• Prioritising urgent jobs.• Escalate any complaints as required.• Contribute to reducing levels of customer complaints.• Raising work orders for multiple sites• Obtaining Quotes – Raising KIJ’s & Purchase Orders

Dealing with enquiries. Reception duties, i.e. issuing & maintaining accurate records of security passes & locker keys; completing all administration for starters & leavers; dispatch outgoing items of post via Royal Mail & couriers maintaining accurate records of incoming/ outgoing deliveries•Assisted in the monitoring and reviewing of contractor compliance and performance.•Accurately coded and processed Royal Mail invoices ensuring all costs are correctly apportioned.•Continuously developed, improved and maintained systems for the production of statistical, financial and management information.•Assisting in smooth running of facilities building management to aid our clients, IBM, TFL & Capita

Midlands Region

, (Fixed Term Contract) ESG Sencia, Coventry* Collaborating with colleagues to aid clients in sustaining employment * Communicating in writing, email, fax and over the telephone and using influencing skills to open up new opportunities and contacts to further ESG Sencia’s goals* Organising recruitment days in collaboration with external employers to increase levels of employment amongst ESG Sencia’s customers* Undertaking pre-recruitment screening on behalf of major employers in order to supply them with the best candidates for a given role, handling up to 60 applications at a time* Working with a case load of 900 in work customers and lead across all five Sencia sites in order to aid with sustainability and identify any out of employment customers.Feb 2012 – April 2012 - Logistics Co-ordinator (Temp postition) IPP Logipal, Coventry• Arranging and booking appointments• Dealing with customer Queries. Complaints. • Invoicing • Diary Management• Ensuring streamline pallet follows

In this Role I have worked within in an office/ call centre/ Receptionist in show room/ and Team Leader (manager) in Goods in & Out and the Spares Department. • Arranging and booking appointments• Dealing with customer Queries. Complaints. Technical Advice• Invoicing and warranties• Dealing with Manufacturers & Customer Repairs• Also to improve our work environment I devised a stock control process and manage it to improve efficiency• Train and lead a team of 12• Diary Management

Coventry

In this role I have gained the experience and knowledge to deliver an effective customer-focused service, as well as excellent communication skills as was dealing with a wide range of clients.I had to contribute to the achievement of outcomes and milestones within the company and exceeded my targets with an outcome of 160%.

Bsc Psychology With Counselling, Counseling Psychology

Forensic Investigative Studies, Science, 2:2

Education record

GCSE’s & A1 Levels Grade - B – Maths Grade - C – German Grade - B – English Grade - B - Business Studies Grade - B,B - Dual Science A1.

Btec National Diploma, Forensic Science