Leanne L. Email & Phone Number

Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

14/390 St Kilda Road, Melbourne Vic 3004

Melbourne, Australia

Unfortunately made redundant due to COVID - 19GHS head office is based in Sydney. My role was a new position for Victoria. I worked autonomously with the start up.- Setting up the Melbourne office. Purchased all equipment for the office and ensured all software systems worked and integrated with all other states across Australia.- Assisting and training Executive Housekeepers with performance review and termination process.- Recruited over 30 staff members within a 3-week time frame.

South Melbourne

Appointed by this next generation catering company to manage the in-house catering contract for the Head Office of Australian Unity. My role envisages responsibility for 4 function rooms, 20 meeting rooms and an onsite café.Key Responsibilities and Selected Highlights:- Tailored quality food, beverage and hospitality solutions to reflect AU's branding and culture.- Menu creation, staff recruitment, logistics and ongoing site management.- Managed all off-site catering for the corporate partners of Australian Unity.- Led a commercial kitchen with 6 staff, a café with 5 casual employees and a function area, catering for all meeting rooms.- Successful grew the function department, with the mandate to grow revenue and profitability.Key Achievements:- Partnered with head chef to redevelop menus, focusing on nutrition and variety, in line with AU's healthy philosophy.- Grew revenue month-on-month, lifting turnover by over $2,000 each month.- Purchased over $15k of new equipment for the functions side of the business; involved scoping department needs, arranging quotes and final sign off from AU management.- Developed an e-ordering system, enabling all catering to be booked online by any department. Partners with Australian Unity and IT through to successful rollout.- Developed stock control sheets, resulting in improved inventory control.

Melbourne, Australia

The Westin Hotel is a bustling 5-star oasis retreat in the heart of Melbourne's CBD. As Banquet Manage was appointed to head the banquets department and hotel conference facilities. This included managing 3 full-time staff, 8 part-time employees and numerous casual personnel.Key Responsibilities and Selected Highlights:- In absence of F&B manager, held charge for overseeing the restaurant on many occasions.- Reviewed and updated the job descriptions for of all roles within department.- Recruitment including advertising and partnering with HR for all internal/external vacant positions in department, as well as ongoing performance management.- Training and development of team, ensuring all certifications attained, evaluating individual and team performance and staff rostering for entire department.- Successfully reduced staff turnover and optimised productivity through implementing more effective work practices.- Staff onboarding and managing department’s trainers on a weekly basis in relation to adherence to OH&S, RSA and food safety policies.- Completed all payroll activities using Etivity, ISAC and Opera programs. - Ensured all EBA and Award minimums were delivered. - Managed all inventory control, weekly food and beverage orders and ensured operation within budget allocations.- Event management; this included liaising with the Events team, Housekeeping and Engineering to ensure highest standards met at each event.

Melbourne, Australia

The Academy within NAB consisted of 10 training rooms and is best described as NAB's university. The Academy seeks to improve and lift capability of the employees to help deliver the banks strategy and positively impact NAB's key performance measures.- As Academy Manager led a team of 4 Academy Administrators and held full responsibility for the delivery of the Academy's philosophy and delivering its protocols.- Recruited much of the team and worked with numerous NAB stakeholders including senior leaders to ensure facilities and rooms were available to meet exacting requirements.- Cross-skilled team and developed numerous in-house systems and procedures to maximise productivity in all roles.

Schools Program

As a contractor for this leading hospitality trainer, this role involved working as a Hospitality Trainer/ Facilitator, to deliver the Certificate II in Food and Beverage.

Melbourne, Australia

InterContinental Melbourne The Rialto is a stunning 253-room luxury Melbourne hotel geared towards the corporae taveller. As Banquet Operations Manager held full responsibility for managing the banquet department in a hotel which comprised of 2 bars, a restaurant and conference facilities. This included hiring and managing 1 full-time employee, 6 part-time staff and a number casual staff.Key Responsibilities and Selected Highlights:- On-boarded all new staff members, liaising closely with the HR team.- Managed the department trainer and meeting on a weekly basis with relation to adherence to OH&S, RSA and food safety policies, delivered through daily team briefings, day-to-day tasks and one-on-one mentoring and coaching.- Completed all payroll related activities within the Banquet department. This also included ensuring all EBA and Award minimums were delivered. This also included all inventory control, weekly food and beverage orders and operating within budget allocations.- Responsible for sourcing quotes, gaining approval from Finance and then purchasing all equipment for the Banquet department as required, in line with budget goals and allocations. - Consistently ensured the highest levels of customer service and satisfaction. Personally-greeted all clients upon arrival and ensured the banquet rooms were always presented in the highest standard.- Oversaw the delivery of the Food and Beverage service in line with departmental standards and procedures as well as adherence to OH&S, RSA and food safety standards.

Bachelor Of Business, (Hotel & Resort Management)

Diploma, Hotel Management

Advanced Diploma, Hospitality Administration/Management

Certificate Iv, Training & Assessment (Tae40110)