Director of Operations at 2wish Cymru. Previous: Expert Services Operations Lead at Which?, I oversee the delivery and quality of various services that help consumers make better and informed decisions. I have been working with Which? for almost three years, starting as a Tech Support Team Manager and progressing to a Tech Support and Live Chat Team Manager, before taking on my current role in June 2023.With a background in financial services, energy, housing, and risk environments, I have developed strong skills in customer relationship management, software implementation, cross-functional team leadership, and continuous improvement. I am passionate about empowering consumers and driving excellence in service delivery. I enjoy working under pressure, learning new things, and adapting to change.