At On Point Data, we’re changing the dynamic between search company and solicitor. Conveyancing isn’t merely transactional; it involves multiple stakeholders who demand great communication and deserve the highest levels of customer service.Founded on more than thirty five-years of industry experience, we provide the market-leading conveyancing solutions and exceptional service you deserve. Our partnership model provides your business with seamlessly integrated property search expertise and conveyancing products. And we do it all on a first-name basis.

Conveyancing is about people and during the process there are challenges and hurdles that require individual attention.As part of that process a Search Provider must understand this. We at Index believe you cannot offer the level of personal and detailed service that is required from a central automated IT system. In fact we believe that conveyancers have unfortunately become accustomed to a poor, ‘hands off’ style of service. One size does not fit all.That’s why Index is different. In our view it is important to form close working relationships with our client's, it’s the only way we can understand our clients specific needs, and provide the exact service they require. It’s the little things that matter.Hence why we have local offices, where someone is always available to take a call and deal with requests immediately, Offices that are run by local people, using local knowledge and expertise to provide the products our client’s want, when they want them. Because we are local, we can provide additional services that the centralised providers simply cannot. We save our clients time and money.Of course we embrace modern technology, but this is a people business and we are driven by our client’s needs and expectations.We are different.

Conveyancing is about people and during the process there are challenges and hurdles that require individual attention.As part of that process a Search Provider must understand this. We at Index believe you cannot offer the level of personal and detailed service that is required from a central automated IT system. In fact we believe that conveyancers have unfortunately become accustomed to a poor, ‘hands off’ style of service. One size does not fit all.That’s why Index is different. In our view it is important to form close working relationships with our client's, it’s the only way we can understand our clients specific needs, and provide the exact service they require. It’s the little things that matter.Hence why we have local offices, where someone is always available to take a call and deal with requests immediately, Offices that are run by local people, using local knowledge and expertise to provide the products our client’s want, when they want them. Because we are local, we can provide additional services that the centralised providers simply cannot. We save our clients time and money.Of course we embrace modern technology, but this is a people business and we are driven by our client’s needs and expectations.We are different.

I am an account manager at tmgroup. tm provides IT solutions to conveyancers to help them streamline their work. My role allows me to work with a complete cross section of the conveyancing market combined with having worked with tm for over 10 year it gives me a unique insight on how best to support my clients with their day to day work as well as developing their business long term.I currently support a number of conveyancing firms by providing them with information regarding industry and product development which helps them save time, manage their risk and work as efficiently as possible.

I was responsible for making contact with the conveyancing and probate decision makers within solicitors and conveyancing organisations across England and Wales, from sole practitioners to Top 100 firms.The main aspect of my role was to contact new prospects from leads generated from marketing campaigns as well as work from an existing data base to book qualified appointments for account managers to demonstrate TM’s conveyancing services and offerings.

As Customer Service Adviser on the Helpdesk team, I provided a customer interface for residential and commercial conveyancing clients, helping to deal with any queries that occurred.

As a Customer service adviser I interacted with customers via inbound and outbound calls as well as email. I provided information to client about products and services available as well as take orders and respond to customer complaints.