Leanne Marlow Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

eXsource - Qenos' specialty distribution arm - offers a direct channel to a range of local and international specialty polymers. As a Customer Service & Internal Sales Representative within the group, I'm working hard to genuinely understand the needs of my customers, offering a strong understanding of the existing and future product applications and services. With over 25 years working in the industry, my understanding of the market means I can offer customers and colleagues the most up to… Show more eXsource - Qenos' specialty distribution arm - offers a direct channel to a range of local and international specialty polymers. As a Customer Service & Internal Sales Representative within the group, I'm working hard to genuinely understand the needs of my customers, offering a strong understanding of the existing and future product applications and services. With over 25 years working in the industry, my understanding of the market means I can offer customers and colleagues the most up to date assistance and support. To find out more about eXsource, go to http://www.exsource.com Show less

South Melbourne

Managed day to day operation of customer service team which consisted of 10 members. Ensured all requirements for KPI, performance, monthly reporting and auditing were met and that company polices & procedures were followed. Actively worked with all departments to resolve any day to day issues & improve lines of communication. Worked with senior management & other departments to improve work practices to minimize cost and improve the quality of service.Expertise in ensuring privacy… Show more Managed day to day operation of customer service team which consisted of 10 members. Ensured all requirements for KPI, performance, monthly reporting and auditing were met and that company polices & procedures were followed. Actively worked with all departments to resolve any day to day issues & improve lines of communication. Worked with senior management & other departments to improve work practices to minimize cost and improve the quality of service.Expertise in ensuring privacy is met, listening to customer issues and determining the best outcome for both company and customer. Experienced in providing on the job training for staff through mentoring, coaching and leading by example and ensuring information is accurate through a high level of attention to detail. Success has been achieved through a commitment to quality, prioritizing effectively and maintaining a sense of humour under pressure.Strengths include positive nature, making complex information simple to ensure colleagues and customers understand, adhering to deadlines and the ability to communicate at all levels. Show less