Leanne Masters Email & Phone Number

Torbay

• To admit, care for and rehome unwanted and abandoned cats, dogs and other small animals.• Day to day care of cats, dogs, rabbits and other small animals, to include cleaning of accommodation, grooming, feeding, exercise and administration of medication as required• In accordance with Blue Cross procedures, conduct animal assessments at the centre and in the home adhering to Blue Cross behaviour modification and training programmes• Maintain accurate paper and electronic records to include admission, adoption,behaviour, financial and veterinary information• Ensure the highest standards of customer care are delivered to all centre visitors andcontacts by presenting a professional and friendly approach both face to face and onthe telephone• Deliver first class, professional customer service to all stakeholders, using a range ofcommunication methods• Assist customers to select animals appropriate to their circumstances by providingaccurate and relevant information and advice in accordance with Blue Cross procedures, ensure animals available for rehoming are positively promoted to encourage rehoming• Support and assist centre volunteers• To assist with centre fund raising, publicity and education events and activities• Work to centre protocols to maintain high standards of presentation throughout the centre• To assess and resolve enquires, requests and complaints to ensure customer enquires are resolved at first point of contact unless specialist knowledge or further investigation is required• Provide a comprehensive information service to the public, advising on services available from, and the policies and procedures of Blue Cross• Maximise rehoming opportunities by assisting customers to select animals appropriate to their circumstances by providing accurate and relevant information and advice

Exeter, United Kingdom

• To provide general administrative support to electrical and mechanical project managers.• Train existing and new employees on internal systems.• To process orders and distribute to suppliers and subcontractors.• To manage all aspects or document control of all incoming and outgoing documents and drawings.• Managing the day to day running of the office.• Produce accurate reports on a regular basis.• To promote and implement safe working practises in line with current health and safety legislation. • Produce project programmes for main contractors.

Exeter Racecourse

• To provide Secretarial and Administrative support. This will include general secretarial duties, such as filing, diary logging, database work, typing, answering telephones, typing, dealing with correspondence and invoicing. To maintain the petty cash account and to reconcile it on a monthly basis. • To order all requirements for the office team, maintaining costs within budget parameters agreed with the General Manager. • To oversee and co-ordinate all annual inspections needed at Exeter Racecourse. • To maintain direct liaison with the Caravan Club appointed wardens to ensure the smooth running of the caravan site. • To ensure the smooth running of all aspects of a race day, perform administrative duties, including gate, security and car park staff briefing, printing of tickets, complimentary luncheon vouchers etc, ensuring excellent standards of customer service whatever the situation. • Liaison with ticketing & business support & coordination of raceday badges and handle all Annual Membership issues.• Maintain all aspects of Health and Safety making sure the racecourse complies with legislation including risk assessments, COSHH, emergency procedures, liaising with contractors to ensure the site is presented to the highest of standards.• Management of key maintenance contracts.• Liaise with Payroll department for all staff and manage the annual leave and sickness procedure for all staff.

• Responsible for the day to day management of the busy help desk operation on the Met Office contract managing six operatives.• First point of contact for all customer enquiries, key responsibilities surround client relationships and premier service delivery• Ensuring the service is being delivered in line with Key Performance Indicators and contracted Service Level Agreements.• Managing the Vending Tender process.• Co-ordination and development of CAFM system Concept as a super user• Production of month end client reporting.• Handling calls, emails, queries relating to hard and soft FM enquiries• Working with the events team to co-ordinate larger scale events• Management of robust Cross Training programme• Deputy Chairman of the soft FM business continuity working group, social committee member and a trusted member of the staff forum.

• Liaison with clients, lawyers, secretaries and business services.• Mobilisation of two receptions from one building to a purpose built office, helping with the implementation of a new front of house booking system which changed from Rendezvous to Condeco.• Trained new staff as the team grew from two to five people.• Cross trained in other areas across the firm including switchboard, events and conference team, legal support and travel desk and is competent in every area.• Demonstrating knowledge and confidence in every area resulted in assisting the front of house manager with daily administrative duties and the running of the teams including completing a weekly front of house rota.• Involvement in firm meetings, collating an agenda and taking notes to circulate to the firm.• Flexibility in working with the team to cover different shifts and departments due to sickness and holidays.• Assisted in completing the Management Information for several departments.

Bristol, United Kingdom

• Working alongside the volunteer team, including clients of FareShare's community members, to unpack pallets and sort food in the warehouse. • Accompanying one of the drivers to help deliver the food to local organisations.• An eye opener on what goes on behind the scenes, a great way of getting to know a local organisation and their inspiring work with vulnerable people.

Met Office

• Providing a comprehensive service of support to Met office staff, with responsibility for the delivery of facilities information and the management of service orders and incoming fault-related enquiries • Retaining high levels of accuracy and attention to detail in the update of all client call information on the internal computer system to ensure a complete record of all requests is maintained• Demonstrating excellent organisational skills, with responsibility for the management of a wide range of other requirements including meeting bookings, taxi bookings and building maintenance requests• Applying high level business communication skills in the role, consulting directly with staff of all levels while ensuring a service of excellence is maintained• Demonstrating commitment and flexibility in providing cover across a wide range of other departments including reception, the events team and the conference team• Actively participating in a key project to update all information from the former internal computer system to a new system, working to strict deadlines and specifications• Completing the monthly Management Information in the managers absence.

Met Office

• Managing key business activities within the reception area, with responsibility for dealing efficiently with the requirements of all guests and staff entering the facility• Delivering exceptional customer service to visitors to ensure their complete satisfaction, while maintaining the stringent security requirements of the area• Playing a pivotal role in the planning of meetings and events, in addition to the preparation of visitor lists and security clearances within the MoD facility