Leanne Mccormack Email & Phone Number

Dublin, Ie

Dublin 2, County Dublin, Ie

Southlake, Tx, Us

Manchester, Gb

Bringing an exciting, award winning, hyper growth Contact Center Software solution to the APAC region.I consult with Enterprise clients on their communications strategy and digital transformation initiatives.ConnexOne is a cloud communications platform (voice/SMS/chat/contact center/APIs) that integrates with mission-critical business applications (G Suite, O365, Salesforce, NetSuite, Zendesk etc.) which drives user adoption, enhances customer experience, increases employee productivity, and provides better reporting for leadership. Our view is that to deliver on the promise of an integrated communications experience, you need to own the entire communications stack from carrier to application.We are a fully Omnichannel solution that helps you meet your customers wherever they are, whenever they choose. We provide a fully end to end solution that combines AI Automation, workflow management, intelligent IVRs, Voice analytics, Workforce Management and Optimisation, Gamification and a full suite of reporting to support business critical initiatives. Boost Productivity, Increase Sales, Excel in Employee and Customer Satisfaction- All in one platform.Let us help you Re-imagine your Customer Experience Journey.

San Francisco, California, Us

Holmdel, New Jersey, Us

Transforming the Sales or Service experience of the worlds leading brands.Gartner Magic Quadrant 'Leader' for Contact Centre as a Service software.I consult with Enterprise clients on their communications strategy and digital transformation initiatives.Vonage provides ONE cloud communications platform (voice/video/SMS/chat/contact center/APIs) that integrates with mission-critical business applications (G Suite, O365, Salesforce, NetSuite, Zendesk etc.) which drives user adoption, enhances customer experience, increases employee productivity, and provides better reporting for leadership. Our view is that to deliver on the promise of an integrated communications experience, you need to own the entire communications stack from carrier to application.Bringing a truly global, truly unified communication experience to the Australian and New Zealand markets.

ASX listed telecommunications wholesaler, Inabox provides technology platforms and solutions that deliver next gen telco and cloud services. This project consists of; · Working with senior management (directly with the CEO and COO), sales and product teams · Project managing onboarding key accounts, from pre-sale, through commercial agreements to onboarding and go to market · Project managing multiple high value, high maintenance programs, simultaneously· Managing complex, high value migrations, engaging stakeholders and reporting to senior management· Developing systems and processes to assist the sales team to minimise the disruption of onboarding new clients. · Work with key accounts to develop rapid growth strategies, product mix and market positioning · Helping wholesale enterprises determine their product mix and strategy, rolling out a suitable mix of products such as hosted voice, traditional voice, mobile, A2P SMS, broadband, mobile broadband and fibre. · Optimise the onboarding process for new service providers. · Continuous improvement initiatives and reporting. · Key achievements include the management of approx $500k/mth recurring revenue traffic migration from various carriers, revamp of customer onboarding process and the commercial negotiations of major strategic partnerships

Barangaroo, New South Wales, Au

Accountable and responsible for strong relationship managementDevelop, negotiate and close sales opportunities in a timely mannerstrategic and operational meetings Researching suitable products/solutions for customersNew sales/cross selling current productsBrokering executive and partner engagement Collaborating with customers on future projects and initiatives Ensuring compliance with Salesforce KPI'sUnderstanding reporting relevant to our SLA's as a measurement of performance of our networks Problem solving and researching solutions for customer needsProviding assistance with escalation procedures internallySound knowledge of ICT technology and product information Building referral and affiliate relationships with external partnersManaging planned moves or major works

Our goal is to revolutionize the way people shop and the manner in which businesses communicate with their customers. We want to help businesses reduce their cost of doing business and families reduce household bills. The General Manager of Utilities assumes responsibility for strategic planning, oversight and technical coordination of Telecommunications and Energy products. The General Manager of Utilities establishes departmental objectives, policy and procedures with emphasis on service quality and reliability; directs daily operations of the department and coordinates departmental functions with other senior managers; provides reporting and analytics of department operations to the organization; Develops sales and product solutions and strategy to ensure effective integration of new products into The Cash Back App product suite; participates in product life-cycle planning and partner acquisition process; and reviews and integrates technology developments which will enhance the telecommunication/unified communications business. The Utilities Manager demonstrates the ability to develop new revenue streams, new products while ensuring a seamless customer experience in line with the values of The Cash Back App. Essential Position Duties• End to end Telco product management• Development of Energy channel • Energy channel management • New Business startup strategy and risk management • Customer Research and Competitor analysis• Project development • Integrated strategy planning and implementation• Operations Management• Development of product communications• Sales Channel training• Wholesale relationship management• Product innovation and research• Utility customer journey and communication management• Collections and payment management

• End to End Telco Product Management• New Business startup as an extension of the energy business• Customer Research and Competitor analysis• Project Development and management • Strategy Planning and Implementation• Operations Management• Cross functional team development and management• Work closely with the marketing team to develop product communications• Sales Channel recruitment and development• Wholesale relationship management• Product innovation and research• Managed Successful Business Launch and Pilot Period.• Channel Training delivery • Presentation of all plans and business updates to large forums

• Managed all daily business operations• Developed the business from Startup• Managed all key business accounts • Developed Successful Business Partnerships for low cost acquisition• Managed Product mix and pricing to successfully drive margin into the business• Tailored complex unified communications solutions specifically to suit client needs• High Value Solution based sales• Managed a wide range of products and product launches• Analysed Risk• Managed Customer relationships and retention• Developed low cost online Marketing Strategies to reduce the cost of customer acquisition• Managed a small in house sales and lead generation team• Built and maintained C-level business relationships

Sydney, Nsw, Au

Sydney, Nsw, Au