I've successfully navigated challenges, particularly during the pandemic, leading my team through change and contributing significantly to the company's success. Overcoming barriers, we rescheduled 23,000 visitors on our Championship course alone in 2020, showcasing adaptability and resilience.A pivotal achievement was the seamless rollout of our largest change within the Season Ticket Holders framework. This strategic move played a crucial role in meeting key objectives and enhancing overall company success.In addition to these accomplishments, I've played a central role in fostering team growth within one of my teams along with creating two new teams, where we've not only adapted to industry demands but have also strengthened our position in the market. These teams are integral to the company's success, contributing significantly to our operational efficiency and customer satisfaction.

I made my role successful by focusing on what the client’s event and/or group goal is and achieving it along with ensuring the best return value for Raffles. This required planning every detail from selecting the venue and determining what equipment is required, to preparing creative menu proposals with the Chef while always keeping in mind food cost, labor cost and kitchen facilities, to following up post-event on feedback and to address any issues whilst soliciting return business along with establishing good business and social relationships within the industry and participate in PR activities to increase sales leads for the department as well as the Hotel.

- Handle all incoming leads from every source that want to book group accommodation and/or events such as conferences, weddings and fashion shows.- Event manage from beginning to end, processing all the information pertaining to the booking in line with the SOP’s of the department, offering clients a one-stop-shop and one person contact point- Yield guestroom and function space daily to ensure optimum potential through the use of Opera.- Within established parameters, quote and negotiate prices.- Conduct site inspections with prospective and existing clients.- Responsible for preparing contracts that will go directly to the client for signature.- Ensure that payment, deposits/cancellation fees where applicable are forwarded to Accounting. - Responsible for dissemination of event information to the appropriate departments via emails, banquet event orders, resumes and rooming lists in a professional and timely manner.

As Food & Beverage Training Manager, I was involved in providing & supporting all training programs for all Food & Beverage colleagues in order to enable them to perform their duties more effectively and to ensure the utmost hotel experience for our residents and patrons.- My F&B trainers were nominated for Trainer of the Quarter for the 3 consecutive quarters that it had been awarded and won twice.- Our overall guest satisfaction score increased 4.5% from Aug 2011 to July 2012- Our quality assurance audit scores increased 9.8% from Nov 2011 to Mar 2012- PIC (Person in Charge) International Level 3 certification in Supervising Food Safety achieving 93.3% with Merit – Highfield Awarding Body for Compliance.- Leader of the Second Quarter in Recognition of Hard Work and Outstanding Contribution- Train The Trainer – Spearhead Dubai

- POS Champion Raffles Dubai (MICROS)- WSET (Wine & Spirit Educational Trust) level 2 Certified in Spirits – African & Eastern

- Certified First Aid Trainer – Raffles Dubai

- Supervisory Skill Builders - WSET level 1 Certified in Wines- Second Quarter Five Star Award for Commitment to Excellence and Outstanding Quality of Service- MLA Black Box Culinary Challenge 4th Global Grand Final – Was picked to represent the Grand Intercontinental Hotel Seoul, South Korea.

- First Quarter Five Star Award for Commitment to Excellence and Outstanding Quality of Service- MLA Black Box Culinary Challenge Silver Certificate - for service and table presentation