Leanne Mitchell Email & Phone Number

Hatfield

Accountable for the line management and performance management of members of the CSI ITIL Practice for the Incident Management Network Helpdesk processesAccountable for creating and ensuring adherence to a process strategy which minimises the impact of Customer raised incidentsAccountable for optimising and maintaining current embedded work instructions within the Knowledge Management Tools ensuring correct processes are in place for handling and resolution of customer Network reported… Show more Accountable for the line management and performance management of members of the CSI ITIL Practice for the Incident Management Network Helpdesk processesAccountable for creating and ensuring adherence to a process strategy which minimises the impact of Customer raised incidentsAccountable for optimising and maintaining current embedded work instructions within the Knowledge Management Tools ensuring correct processes are in place for handling and resolution of customer Network reported problems.Accountable for the enhancement of tools, applications and processes used within customer facing organisations and CSI areas for the investigation, management, recording and resolution of customer reported or proactively detected Network faults. Accountable for the development of new work flows and templates associated with new products and services reflecting potential issues or problems. Show less

Hatfield

Accountable for delivery of the service support function within CSI ensuring effective management and resolution of Corporate and Wholesale customer faults escalated from the 2nd Line Technical organisation or identified through data analysis.1st line of escalation for all corporate and Wholesale Network incidents that have failed to be resolved by other various areas.

United Kingdom

Worked as a liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems.Understanding business problems and opportunities in the context of the requirements and recommending solutions that enable the organisation to achieve its goals.

Provided expertise in the formulation of products and processes in terms of high level scoping, design and the implementation to ensure the successful introduction of new products and services