Leanne Morley Email & Phone Number

United Kingdom

-Responsible for the planning and execution of both tech and business projects to drive effective delivery (including the readiness workstream) to land change into business-as-usual processes-Working as part of the Financial Service Tribe using both agile and waterfall change methodologies to deliver transformational and regulatory change-Tracking progress of development and testing to ensure alignment of velocity to planned milestones-Identifying and managing risks to delivery (which may also impact the business & customer),ensuring these are surfaced to the appropriate governance forums for resolution-Identifying business impacts and creating change impact plans to drive mitigation activity and feed intoo engagement and communication plans-Working with several internal business areas, strategic partners, and 3rd parties to align dependencies and delivery milestones-Creating project communications strategies using various channels, and where necessary creating training materials for train the trainer or end-user delivery-Managing project progress reporting, feeding into the overall delivery and governance routines and committees

Liverpool, United Kingdom

-Leading the change and readiness workstream across Financial Services change initiatives;identifying change impacts, creating and managing mitigation plans and actively engagingstakeholders and SMEs to develop business readiness actions-Managing appropriate business action to risks in line with the business readiness governanceframework-Acting as a conduit between the technical change team and the business to drive effective businessreadiness activity (including training and communications) to enable change to be embraced,adopted, and used effectively to drive business value-Drive timely business readiness activity and progress reporting, ensuring agreed criteria andmeasures of success are tracked and surfaced where recovery action is required-Manage the coordination of inter-dependent business activities (such as business build and UserAcceptance Testing)-Experience of end-to-end change lifecycle from initiation and planning through to implementation(including alignment to agreed milestones for technical development, test activities andgovernance to support Go / No-Go decision)-Adopting a continuous improvement approach, exploring and applying various changemethodologies (e.g., ADKAR, Agile

Liverpool, United Kingdom

-Providing support to the Programme Manager in the execution of the internal communicationsplan; building and managing the communications plan in alignment to business-wide strategy, keyprogramme outcomes and delivery milestones-Creative production and effective distribution of the programme newsletter (including collectingupdates from the transformation director and programme leads), management of distribution, designand content with formalised sign-off from relevant stakeholders-Production of communication collateral for business and programme events-Planning and delivery of programme events held in head office along with other Very Group sites(including contact centres across the UK, Dublin office etc.)- Working with individual business areas to determine their communication needs to aid withawareness & knowledge ahead of formal training

Liverpool, United Kingdom

Part of specialised team trained to recognise different types of vulnerability amongst Shop Directcustomers in financial difficulty & offer support. Responsibilities included:- Handling sensitive information on a regular basis whilst adhering to Data Protection laws, FCA guidelines on responsible lending & guidance on debt collection practices- Liaising with third parties such as Money Advise agencies, solicitors, medical & social health care professionals & clients friends & family members- Interacting with other areas of the business to resolve customer queries, e.g. Fraud & Group Security to highlight suspicious actions & behavior- Gathering MI to collate & analyse the team’s progress & processes in order to identify any areas that may need changes or improving

Liverpool, United Kingdom

Working on projects with both the BAU Change and Customer Comms sub teams, I gained experience by supporting ongoing projects. Responsibilities included updating and creating process manuals, creating process maps in Visio, drafting & issuing briefings, completing mail merges and delivery of training to ensure new process implementation.

Liverpool, United Kingdom

Liverpool, United Kingdom

Jmu Journalism

During my time at University, I volunteered to be a part of the university news website ‘JMU Journalism’. Working with the university website team to produce, edit and upload content, I was selected for the role of Fashion Editor. This role included delegating fashion events and stories to be covered by the website fashion reporters and creating my own content for the website (including interviews and event reporting). As editor I was then tasked with reviewing all content and loading to the website in line with the site style guidelines.

Bachelor’S Degree, Journalism And Digital Cultures Ba (Hons), 2:2

Activities and Societies: JMU Journalism Media Team

High School