Leanne North Email & Phone Number

Fruitland Park, Fl, Us

Florida, United States

Manage Porting and New Number requests from White Label partners, Internal Project Managers, and Support, both DID and Toll-Free NumbersWork with multiple phone carriers and coordinate between customer (internal and external) and carrierReview CSR’s, LOAs, Bill Copies, and other porting paperworkProvision E911 and CNAM on numbersKeep Salesforce up to date on status of port ordersContact internal and external customers with status updates, via email, Salesforce, and… Show more Manage Porting and New Number requests from White Label partners, Internal Project Managers, and Support, both DID and Toll-Free NumbersWork with multiple phone carriers and coordinate between customer (internal and external) and carrierReview CSR’s, LOAs, Bill Copies, and other porting paperworkProvision E911 and CNAM on numbersKeep Salesforce up to date on status of port ordersContact internal and external customers with status updates, via email, Salesforce, and callsManage copper to fiber POTS conversionsTrain partners in Salesforce Partner Portal for LNP requests Show less

Florida, United States

• Migrated customers from Copper to Fiber facilities with Verizon for a Groom project• Worked closely with Verizon Network Transformation team on daily basis/multiple weekly calls.• Submitted LSRs to Verizon via LSI and Neustar and managed FOC/JEPs.• Met project deadlines and managed escalations related to copper to fiber customers.• Maintained all table records related to project.• Submitted disconnect LSRs to Verizon for cost saving efforts related to project.• Updated… Show more • Migrated customers from Copper to Fiber facilities with Verizon for a Groom project• Worked closely with Verizon Network Transformation team on daily basis/multiple weekly calls.• Submitted LSRs to Verizon via LSI and Neustar and managed FOC/JEPs.• Met project deadlines and managed escalations related to copper to fiber customers.• Maintained all table records related to project.• Submitted disconnect LSRs to Verizon for cost saving efforts related to project.• Updated all internal systems with status of orders and worked with project coordinator to advise customer of status.• Assisted manager with training material and training other team members.• Submitted LSRs to all ILECs and CLECs, all regions.• Updated orders and systems with FOC/JEP information and status.• Assisted manager as team lead with training new employees and performing monthly quality checks.• Contributed to special projects and training material for department.• Resolved jeopardy and clarifications in timely manner.• Updated all systems within 24-hour timeframe.• Handled escalations and worked with internal departments to resolve.• Contacted CLECs and ILECs to resolve order issues.• Liaised with off-shore Prodapt team.• Coordinated with internal departments from start of order to completion. Show less

Maitland, Florida, United States

Coordinated with internal departments to facilitate orders from inception to billing. Engaged with vendors, sales engineers, order entry, and project coordinators to obtain order information. Updated internal systems with order status. Handled escalations as needed. Followed orders through process to ensure timely delivery of service ordered by customer.

Dublin, Ohio, United States

Processed orders for long distance. Managed 800 database by taking calls from sales reps to reserve or cancel 800 number reservations for customer orders. Coordinated with network control center and operator center for payphone orders. Interacted with sales reps and management to provide quarterly reporting by sales office. Provided monthly and daily reports by customer and product type.