Leanne North Email & Phone Number

Florida, United States

Manage Porting and New Number requests from White Label partners, Internal Project Managers, and Support, both DID and Toll-Free NumbersWork with multiple phone carriers and coordinate between customer (internal and external) and carrierReview CSR’s, LOAs, Bill Copies, and other porting paperworkProvision E911 and CNAM on numbersKeep Salesforce up to date.

Florida, United States

• Migrated customers from Copper to Fiber facilities with Verizon for a Groom project
• Worked closely with Verizon Network Transformation team on daily basis/multiple weekly calls.
• Submitted LSRs to Verizon via LSI and Neustar and managed FOC/JEPs.
• Met project deadlines and managed escalations related to copper to fiber customers.
• Maintained all table records related to project.
• Submitted disconnect LSRs to Verizon for cost saving efforts related to project.

Maitland, Florida, United States

Coordinated with internal departments to facilitate orders from inception to billing. Engaged with vendors, sales engineers, order entry, and project coordinators to obtain order information. Updated internal systems with order status. Handled escalations as needed. Followed orders through process to ensure timely delivery of service ordered by customer.

Dublin, Ohio, United States

Processed orders for long distance. Managed 800 database by taking calls from sales reps to reserve or cancel 800 number reservations for customer orders. Coordinated with network control center and operator center for payphone orders. Interacted with sales reps and management to provide quarterly reporting by sales office. Provided monthly and daily.