Leanne Oakley Email & Phone Number

Southampton, England, Gb

Romsey, England, United Kingdom

Romsey

Southampton, England

Heads up is a project founded by a friend of mine which promotes awareness of mental health problems in students in college and university between the ages of 16-24. The project began small but has grown extensively over the years. I volunteer my time weekly to process any administration work they need doing and help to organise fund raising events. The project has helped several students overcome and understand the daily difficulties of living with a mental health problem and how to overcome adversity to succeed in their education. Our main aim is to reduce the stigma attached to having a mental health problem and make it more acceptable in today's society. My role requires a none judgemental, open minded approach in order to help people in any way I can.

Southampton Airport

As a senior crew member I was in head of cabin services and safety ensuring an exceptional level of customer service at all times. I developed managerial skills and the ability to quickly adapted to any situation that arises. Fully trained to deal with emergencies, which require an authoritative figure to manage a diverse range of passengers to ensure their safety at all times. I'm am a fully trained First Aider with extensive experience in dealing with high pressure situations, managing medical emergencies whilst also ensuring the other passengers are okay and not distressed.

Southampton Airport

As a junior onboard it was my responsibility to ensure any customer related issues or queries where dealt with where possible, and when not where passed onto the senior or flight deck.Vigilance in the cabin at all times monitoring passenger and aircraft safety and ensuring the sales system was up as running successfully.

I completed general customer account management and updating of customer information. Processed customer invoices and made bank deposits and payments. Organised the office to ensure the filing was done correctly therefore making other jobs easier and quicker to complete.

At merely 17 I was organising, facilitating and managing a large restaurants implementing new service methods to improve customer service and encourage repeat custom. I organised large wedding receptions and functions to a high quality and ensured every detail was met and nothing was missed to ensure customer satisfaction. an ran a large restaurant with a team of staff. Frequently held and facilitated weddings receptions ensuring a high level of detail and precision.

Communication Studies, Double Applied Business,, A Levels

Double Applied Business Studies, Communication Studies, ILEX Diploma, General Studies

Gcse

English, Maths, Science, French, History, Textiles.