Leanne O. Email & Phone Number

Los Angeles, California, United States

Graduate Teaching Assistant for Professor Eva Klaudinyova, Co-Founder and Advisory Board Member of Women In Localization

• Coordinated logistics, resolved guest queries and complaints as part of ground team in Punta Arenas, Chile for fly-cruise program• Be the point of contact for mandarin-speaking guests and ensure their language needs are met• Translated the daily programs, briefings and announcements and ensured the well-being and safety of guests onboard• Simultaneous interpretation of onboard lectures for up to 220 Chinese guests per trip• Improved guest experiences in various roles – e.g.raised funds for charity auctions as auctioneer for Chinese charters and as artist for auction artwork. Created end-of-voyage slideshows to improve guest satisfaction ratings guest returning rate• Worked seamlessly with international team from >16 countries to execute successful polar expeditions• Gear preparation for landings and guest assistance onboard and ashore• Worked with APAC business development team to pitch to boutique luxury travel agencies in Asia resulting in increase in Asian customers

Singapore, Singapore

• Worked closely with global teams in LA and London to manage localization of DTT longform and shortform assets for Fortune 500 streaming clients• Recruited and trained new linguists • Resolved daily support queries from linguists regarding their projects and specifications and achieved 99.5% on-time delivery rate for all projects• Hosted quality calls with linguists and language managers to achieve quality improvements within 3 months• Developed and maintained critical relationships with partners by participating in bimonthly and quarterly business calls which contribute to the success of the project.

• Provided impeccable customer service at Apple store Orchard, Singapore through recognizing customer needs reflected through my consistent NPS score of >75

Miami/Fort Lauderdale Area

• Administratively supported the Cruise Director’s management team and the entire division of up to 200 people and oversaw a budget of > 100K for the division • Successfully coordinated >100 multicultural weddings and officiated >50% • Hosted and planned weekly honeymooners’ luncheon and parties, back of the scene tours and religious celebrations for guests and helped the Cruise Division to achieve No.1 ranking in the fleet for guest satisfaction• Organized charity auction – for the Make-A-Wish foundation which achieved at least 15K in bids for donations throughout my 2 years 2013 – 2015• Resolved complaints and fulfilled needs of wedding couples onboard which resulted in >95% guest satisfaction for all my wedding couples• Trained 4 new hires on 4 different vessels to set them up for success

• 50 five-star reviews from clients – experience in games, auto, e-learning, electronics, advertising assignments• Usage of sound processing tools such as audacity to clean up recordings • Attended 2-day intensive voice-over spring program in Tokyo at Tokyo Seiyuu Kokusai Academy

Singapore

• Led a team of 5 junior officers to achieve monthly KPIs for the Division of Investigation Services Center in the Singapore Police Force

Master Of Arts - Ma, Translation And Localization Management

- Built an entire software localization program from scratch including team culture, main markets, budgets, reporting structure.

Voice-Acting

Attended 2-day intensive spring workshop for voice-acting at the Tokyo Seiyuu Kokusai Academy (東京声優国際アカデミ) in Tokyo, Japan

Bachelor Of Arts (B.A.), Sociology

- passionate about understanding the complexities of human behavior and its impact on society - comprehensive understanding of social.

Gcse A Level

Activities and Societies: Squash - Girls' Captain