Leanne Planche Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

Liverpool, United Kingdom

Liverpool, United Kingdom

I provide full support from an administrative, customer service, and sales lead development perspective, and work as part of the Sales team to develop future and repeat business and facilitate site visits. I Identify new contacts & respond to sales opportunities in order to maximize revenue and contact potential clients to build business relationships. I Produce quotations and written confirmation to all clients and produce accurate and timely reports that meet the needs of the Sales Managers and senior management. I also manage the sales and senior teams diaries and travel.I also manage and maintain the hotels Marketing Plan liaising with Operations Director to ensure all F&B marketing is implemented in a timely manner. I also manage and enhance the hotels existing database and the restaurant/bar reservations database ensuring there are regular updates. A part of my role is to organise media events and familiarization trips targeting select media, manage media requests for information, accommodation, photography etc, and redirecting requests to the appropriate functional lead(s) where necessary. Liaising with the Hilton worldwide eCommerce Marketing Manager I ensure all brand websites and microsites information and are up to date include HWW initiatives and expedite all updates to third party sites. I distribute consumer insights/trends and Source Market information to Hilton Liverpool Team and the hotel owners and I Support eCommerce team by providing assistance with website expansion projects/brand changes.Another facet to my role is managing the social media plan ensuring that all information is filtered to PR, HR and F&B teams. This includes initiatives, competitions and general information and updating Social Media Sites as necessary using scheduling software alongside spontaneous posts. I then monitor and report findings to Senior Sales Manager on Social Media growth, linking in with eCommerce Manager to monitor CTR and ROI.

Liverpool

I currently work in the Exchange Restaurant & Pima Bar at Hilton Liverpool as a Food & Beverage Supervisor; I am responsible for supervising operations of both Food & Beverage outlets ensuring delivery of an excellent Guest experience. I communicate and delegate tasks to the team to ensure a smooth running of the shift at hand, I am also very hands on during service. I look after all financial undertakings during my shift from floats and cashing up to shift reconciliations. I am also responsible for my shifts procurement ensuring we have sufficient stocks for business and requisitions from stores to ensure beverage par levels are suitable for expected and projected possible business. We take bookings via many guises, through internet, phone and in person. For this I am one of the main contacts for all of our external bookers i.e. afternoontea.com and livebookings and due to regular promotional offers I am used to dealing with high volumes of calls as well as face to face bookings. I manage my own rosters in line with business and financial targets and as a Hilton certified departmental trainer I am responsible for continual training of my team with regards to service and brand standards. I also look after minibars in the 215 room hotel which includes delegating team members to restock according to reports and visual checks so we can monitor minibar charges that have been disputed. I am also part of a committee within the hotel in which my role is community and Charity Champion. As an example of what my role entails I arrange the “Around the world in a day” annual event to raise money for local charities, this year it was Claire House children’s hospice. I am also part of a team of 3 people who arrange the hotels annual charity ball which is usually 150-200 guests which again supports local charities raising funds through table sales auctions, prize envelopes and generous donations.

I was promoted to Conference & Events Operations Supervisor September 2011 on completion of the 1 year Hilton Food and Beverage Supervisor course. As C&E Operations Supervisor I am responsible for supervising the department to ensure we deliver an excellent Guest experience for a variety of events, weddings, meetings & conferences of just 10 delegates to 250+ and dinner service again from 10 to 300+ guests. I work hard as well as delegate tasks in line with daily function sheets and assist with meeting departmental targets including productivity monitoring to ensure staffing is always appropriate to business as well as budgeting. Part of my role is to welcome guests in a polite and professional but friendly manner ensuring they have everything they require but to also anticipate whether the guest will have other needs they have not yet requested. Compliance of brand standards and service standards is key within Hilton Hotels and along with my Manager we ensure our department is brand compliant in line with regular audits and within budget guidelines. I am the conference and events certified departmental trainer. I am also trained in cash handling having to deal with floats and end of shift reconciliations. Hilton courses I have completed are Food & Beverage Leadership Supervisor Course (1 year)Train the trainerHealth and Safety for Managers

Liverpool

As Business Centre Administrator I dealt with the day to day running of the business centre in the conference and events department of the hotel. I provided all administrative and secretarial assistance to the conference and events department, guests of the hotel and meetings and events within the hotel. I was also the main point of contact responsible for the meet and greeting of clients using the meetings facilities ensuring all details we have are accurate, i.e. Delegate numbers, timings for refreshment breaks and ensuring Audio visual equipment we have provided are adequate to name a few. I also dealt with the procurement of all requirements and consumables for the Conference and Events department. I generated the billing for the day’s events liaising with accounts to ensure all items are correctly posted. During my day I also made myself available to the rest of the C & E department which included taking on a supervisory role at times to help ensure smooth running for the day.

Liverpool

Intrum Justitia is a credit management company for whom I worked as part of a team responsible for actioning incoming correspondence received from debtors, third parties, clients and mail & payment processing. I maximized collections on all clients- accounts and maintain computer records accurately and in a manner that will enhance future collection activity. My position included dealing with correspondence, calls and emails including but not limited to queries, complaints, promises or payment, and gathering information to improve collections effectiveness. I was responsible for escalation & ensuring the follow up of appropriate cases and highlighting problems to clients and deal with them accordingly. It was important to always behave in a professional manner at all times when involved in company business presenting an image to clients, their representatives and debtors that are in line with the values of the business and to be aware and comply with all company procedures, processes and policies.I dealt with messages received via the company website and actioned the accounts accordingly. As part of my administrative role I dealt with client accounts always ensuring they are updated accordingly with the correct sufficient information. I also liaised with our client service, finance and facilities departments on a daily basis with regards to urgent queries. In this role probation is usually six months; I was taken off this after 10 weeks as I was already hitting my targets an achievement that continued and improved as time progressed.

Nvq, Teacing Assistant, Level 3

Education record