Developing & nurturing long term relationships with Retail Clients, acting as a primary point of contact. Identify & capitalise on opportunities to upsell and cross-sell across a large Microsoft portfolio of products & services, including Hosting/SaaS, 3rd party products.Overseeing small scale projects from initiation to completion, ensuring all project goals and objectives are metProviding high-standard customer service by addressing client needs, resolving issues &… Show more Developing & nurturing long term relationships with Retail Clients, acting as a primary point of contact. Identify & capitalise on opportunities to upsell and cross-sell across a large Microsoft portfolio of products & services, including Hosting/SaaS, 3rd party products.Overseeing small scale projects from initiation to completion, ensuring all project goals and objectives are metProviding high-standard customer service by addressing client needs, resolving issues & ensuring customer satisfaction. Show less

Achievements • Improved customer satisfaction across my customer base. • Achieving £400k of professional service business.Responsibilities• Currently responsible for 75 customers across the Microsoft Dynamics practice (both Navision & AX - Now D365 Business Central & D365 Finance and Operations) • Building relationships via regular visits and communication ensuring customer satisfaction across day to day business activities. • Carrying out service reviews… Show more Achievements • Improved customer satisfaction across my customer base. • Achieving £400k of professional service business.Responsibilities• Currently responsible for 75 customers across the Microsoft Dynamics practice (both Navision & AX - Now D365 Business Central & D365 Finance and Operations) • Building relationships via regular visits and communication ensuring customer satisfaction across day to day business activities. • Carrying out service reviews periodically to ensure highest possible service level delivery• Identify and manage queries, improvements and value add activities/solutions • Liaising and engaging with various departments, including; projects, sales, finance, consultancy and support• Project managing smaller projects, liaising with the consultants making sure high standard of work is delivered. • Frequent communication with Support to ensure SLA’s are hit and we are providing the best possible care to the customer.• Updating multiple solutions, for forecasting, management reporting as well as consultancy/support related. Show less

Achievements • Achieving 80% of a £900k target in my first year • In this financial year I am already over 40% of my £900k target (3 months )Responsibilities• Currently responsible and maintaining the relationships with our 10 top key accounts • Liaise with Board & C-Level clients to understand and develop their requirements in order to create sales opportunities• Managing customer issues and helping with issue resolution• Liaising and engaging with various… Show more Achievements • Achieving 80% of a £900k target in my first year • In this financial year I am already over 40% of my £900k target (3 months )Responsibilities• Currently responsible and maintaining the relationships with our 10 top key accounts • Liaise with Board & C-Level clients to understand and develop their requirements in order to create sales opportunities• Managing customer issues and helping with issue resolution• Liaising and engaging with various departments, including; projects, sales and consultancy• Working closely with the marketing team to ensure that the best message is delivered to our customers • Updating internal & external systems, while forecasting and reporting to management • Attending sales events and exhibitions both in the UK and USA Show less

Achievements • First year I held a target of £200,000 achieving 110% • Second year I held a target of £220,000 accomplishing 100% • Attendance to the annual Presidents Club trip and various Access Achievers lunchesResponsibilities • Managing over 300 accounts, maintaining regular contact, building relationships and developing sales opportunities• Being proactive in fact finding, creating long-term strategic business objectives with customers while matching their… Show more Achievements • First year I held a target of £200,000 achieving 110% • Second year I held a target of £220,000 accomplishing 100% • Attendance to the annual Presidents Club trip and various Access Achievers lunchesResponsibilities • Managing over 300 accounts, maintaining regular contact, building relationships and developing sales opportunities• Being proactive in fact finding, creating long-term strategic business objectives with customers while matching their requirements to our product portfolio• Resolving account challenges and complaints. Possessing the ability to listen, empathise and convert negative situations into opportunities to build relationships • Offering our field based account manager support and helping identify larger opportunities • Managing an internal network, with support, projects and consultancy, which enabled me to effectively oversee projects and deal with client queries• Updating internal & external systems, forecasting and reporting to management • Attending the Access Sales Academy and applying methodology to my every day work routine Show less

Achievements • Following my first year in this role, I was given more responsibility and promoted to an office based account manager. Responsibilities • Liaising with all member of a project, including sales, consultancy and the customer, in order to understand requirements, provide quotes, supporting documentation and ultimately process the sales. • Working closely with management in order to develop myself and build a long-term strategy to move into account management… Show more Achievements • Following my first year in this role, I was given more responsibility and promoted to an office based account manager. Responsibilities • Liaising with all member of a project, including sales, consultancy and the customer, in order to understand requirements, provide quotes, supporting documentation and ultimately process the sales. • Working closely with management in order to develop myself and build a long-term strategy to move into account management. This meant, evolving my product understanding and sales process. • Providing a consistent and available point of contact to customer, often dealing with issues and ensuring that they were managed appropriately. Show less

Achievements • Successfully managed the running of one of our largest offices • Managing a large group of people ranging from C-Level to Directors • Developed my overall reach across the business while developing my administrative skillsResponsibilities• Responsible for the administrative duties of an office, this would include managing the front desk, bookings, general admin and office coordination. • Other responsibilities include; aiding with senior diary… Show more Achievements • Successfully managed the running of one of our largest offices • Managing a large group of people ranging from C-Level to Directors • Developed my overall reach across the business while developing my administrative skillsResponsibilities• Responsible for the administrative duties of an office, this would include managing the front desk, bookings, general admin and office coordination. • Other responsibilities include; aiding with senior diary management, employees personal data and credit card expenses and managing invoices• Being forward facing, a key part of this role was also greeting visitors and customers Show less

This was seasonal work Responsibilities• Checking and booking in of passengers and luggage• Boarding Gate management and ensuring all the passengers successfully board their flights• Customer Liaison and being proactive in resolving problematic circumstances

Achievements • NVQ in Business administration • Developed from a college apprentice to Merchandiser, dealing with over 100 SKU’s• Undertook a project that segmented none profitable accounts. I then created strategies that enabled successful revenue stream creation. • Successfully coordinated and trained senior employees on internal systems. • Managed internal clothing line launches, which required organisation and attention to detail… Show more Achievements • NVQ in Business administration • Developed from a college apprentice to Merchandiser, dealing with over 100 SKU’s• Undertook a project that segmented none profitable accounts. I then created strategies that enabled successful revenue stream creation. • Successfully coordinated and trained senior employees on internal systems. • Managed internal clothing line launches, which required organisation and attention to detail. Responsibilities• Appropriate product life cycle management, which involved risk assessments, critical path management, regular reporting, market trend analysis and regular conversations with customers. • Stock monitoring, order processing, communication with suppliers and coordinating with our accounts team were all areas of focus for me in this role.• Importing clothing into the UK, interacting with various countries and working to tight timescales. • Engaging with numerous delivery teams and product inspections Show less