Leanne Rider Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

APRA approved multi-year risk transformation program designed to deliver stronger risk management practices leading to improved outcomes for their people and members as well as meet regulatory obligations.Collaborated with internal and external stakeholders to understand the business requirements for new ideas/business changes that RACQ have prioritised.

Brisbane, Queensland, Australia

• Performed end to end management and oversight of incident and issue management across the Wealth Platform working with stakeholders across the business with excellent communication, facilitation, influencing and.
• Incidents and issues were recorded within 30 days and rectified quickly and effectively to limit client, financial and regulatory impacts and completed ASIC breach reporting.
• Analysed 10% of low rated issues to ensure all actions have been completed to remediate the issue root cause and presented any recommendations to uplift the process and controls.
• Prepared regular and ad hoc analysis and reporting for management and entity-level Boards.
• Analysed approval, remediation and detection timeliness, identification methods, and analysis of root causes for incidents and issues to ensure compliance with Macquarie’s risk management framework.

Brisbane, Queensland, Australia

• Interfaced with support teams nationally and other stakeholders to elicit, assess and analyse business requirements and designed end-to-end business processes. Managed and supported change management and data analysis.
• Liaised with stakeholders to ensure all team functions and processes comply with licensee standards and internal controls. Designed and implemented over 100 policies, procedures and templates across the advice.
• Assisted with The Private Bank transformation, a strategic initiative to integrate the Wealth Advice and Private Bank businesses. Managed the complex transition of approximately 130 advisers and their clients from the.
• Simplified and automated business processes to minimise costs, increase efficiency and productivity, streamline processes nationally and reduce the risk of human error. Assisted with the scoping, planning, analysis.
• Contributed to and managed user acceptance testing for digital online applications, online form updates, public websites and system releases.
• Designed and implemented a national training program to upskill staff.

Brisbane, Queensland, Australia

• Reviewed and responded to notices received from courts, law enforcement bodies and regulators. Performed searches across systems to identify whether the persons/entities named in those notices match the names of any of.
• Designed and implemented comprehensive procedures and assisted with the audit and updates of existing procedures.
• Assisted with the training of new starters and upskilled existing staff with new product information.

Sydney, New South Wales, Australia

• Managed team meetings, people, leave and monitored workflows to ensure the Client Account Management and Macquarie Wrap team achieved their service level agreements and quality checked requests to ensure 100% adherence.
• Scoped, planned, designed and implemented comprehensive procedures and trained the offshore outsourcing service provider. Reduced full time employee cost ratio from 4 to 1.
• Designed and implemented appropriate onshore controls and managed the ongoing relationship with the offshore provider.

Sydney, New South Wales, Australia