Leanne Riel Macgregor Email & Phone Number

Calgary, Ab, Ca

Calgary, Ab, Ca

Calgary, Canada Area

Managed all aspects of project delivery for complex capital technology projects and transformation initiatives from project discovery, scoping and planning to ensuring targets and benefits were realized. Created project plans and applied project management methodology to programs and initiatives, including leveraging systems and tools to support program execution and reporting.

Calgary, Canada Area

Managed the implementation of large, transformational technology projects in a multi-faceted, complex environment with multiple stakeholders.

Calgary,Alberta

Utilized project management frameworks to coordinate the communication, resources and efforts required to support workforce management activities; forecasting, scheduling and real time monitoring for multiple call centers.

Calgary, Canada Area

Consulted directly with external partners and internal stakeholders to plan and implement all project activities to stand-up new call centers Offshore, Nearshore, Onshore. Drove efforts across cross-functional teams, and across the TELUS organization, met budgets, timelines and enabled the call centers as planned.

Calgary, Canada Area

Examined and documented current business processes, and analyzed, re-modeled and re-engineered processes using appropriate analytical problem solving techniques. Supported the hiring process and on boarding for all vendor agents in 4 countries and 6 locations; including background checks, system access & id’s and new hire orientation.

Calgary, Canada Area

Co-managed the Privacy Request Center for Telus Communications, TELUS Quebec and TELUS Mobility. Liaisoned with internal and external business units; Privacy, Regulatory and Legal. Managed day-to-day operations for PRC team. Made sound judgments and decisions in relation to privacy issues.

Calgary, Canada Area

Led a team of 25 + unionized team members, developed highly effective relationships to deliver on key performance indicators for our sales and sales enablement teams. Trained new and existing employees. Demonstrated knowledge of industry policies, tariffs, and regulations. Understood and adhered to union agreements and labour relations regulations.

Calgary, Canada Area

Utilized excellent customer service skills. Exercised judgment with customers concerns with information of a sensitive matter. Created service orders to update and implement services on customer’s accounts. Reviewed information and accounts to correct and analyze internal system problems and errors. Scrutinized data with a high degree of accuracy to ensure customers and business needs are met.

Calgary, Alberta, Canada

Maintained relations with major grocery chains, developing distribution relationships and coordinated sales and promotions by generating associated product forecasts, managing warehouse inventory and arranged distribution of freight.

Certificate, Metis Foundational Knowledge, Complete

Metis Foundational Knowledge

Certificate, Indigenous Canada

Lss Green Belt, Lean Six Sigma, Certified

Kaizen Leader, Process Improvement

Certified Kaizen Leader.

Business Operations, Bsc., Computers & Business Operations

Scrum Product Owner, Agile Scrum, Certified

Agile Scrum Master (Csa), Agile Scrum, Certified

Advanced Certificate In Project Management, Project Management