Leanne Rindfleish Email & Phone Number

An efficient and self-motivated banking support professional with exposure across all day-to-day banking products and services, including home loans, personal loans, credit cards, everyday banking and general insurance, within the Commonwealth Banking GroupExtensive knowledge of policy and procedures, primarily focused on residential and commercial lending where my attention to detail and accuracy has been commended. Most recently I have worked in the Home Loan Product Team which has seen me develop and update resources, tools and procedures to support the frontline throughout the Home Loan process and particular in the residential property valuation space. As a subject matter expert I have been involved in projects to continuously improve valuation processes and manage external relationships with our service providers ValEx, Genworth and Hometrack.I have strong communication skills, the ability to communicate and listen attentively. This enables me to translate key messages into simple and easy language, delivering service which best suits all business partners and stakeholders objectives. My banking knowledge, people skills and lending experience provides a depth of understanding of credit risk policies and the importance of continuous improvement. I have been involved as a subject matter expert in numerous projects to continuously improve valuations and other end-to-end lending support processes. Areas of Expertise:Customer Service | Relationship Management | Stakeholder Engagement | Credit Decisioning | Teamwork | Team Support | Process Improvement | Problem-Solving | Complaints Investigation | Personal Lending | Credit Risk | Residential Valuations |Communication