Leanne Saunders Email & Phone Number

PA to President EuropeTeam Assistant to Europe Account Team and New Business Team

Hatfield, England, United Kingdom

Team Assistant to Chief Commercial Officer and Solutions Commercial Team

Hatfield, England, United Kingdom

Hemel Hempstead, England, United Kingdom

● First point of contact for the Service, regularly liaising with clinicians, patients, Health Care Professionals and external service providers, ensuring that any queries including complaints are received and dealt with in a timely manner.● Arrange meetings with internal and external stakeholders including producing and distributing the Agenda and recording meeting minutes.● Administration support for Clinical Lead and nursing team, including organising and producing weekly Nurse Rotas.● Oversee the Bladder and Bowel service email making sure all queries, referrals and prescriptions are actioned appropriately. ● Complete purchase order cycle for medical and office supplies, whilst maintaining and monitoring inventory levels.● Collate, record and monitor patient waiting lists and provide Senior management with weekly patient data reports.● Register patients and schedule appointments ensuring accurate data entry.● Responsible for identifying and monitoring discrepancies within SystmOne and highlighting any issues to the Clinical Lead. ● Type and amend documents including patient appointment and response letters, Standard Operating Procedures and informative leaflets.Achievements ● Awarded Employee of the Month for coordinating Quality Improvement projects within the service. ● Completed extensive NHS Administration Development Programme over a 5-day period. ● Identified, created, and implemented new team processes, including producing guidelines and training staff.

Luton, England, United Kingdom

Role ended due to Coronavirus Pandemic

Colchester, England, United Kingdom

• Process all complaints received via letter, email or telephone, efficiently and appropriately• Assess the content of the formal complaint received to build an early picture of the response required, whilst extrapolating the main issues and concerns for investigation• Input relevant, confidential data onto the system whilst complying with GDPR guidelines to create a complaint record

Before embarking upon a new job opportunity, I felt it was the prime time to travel to various countries such as Thailand, Dubai & Croatia to experience the different cultures and main attractions.

London, United Kingdom

• Sole point of contact for travel and accommodation bookings for the company nationwide including Managing Director, CEO and Shareholders.• Collating receipts and documentation for processing Head Office expenses onto finance systems, ensuring accuracy at all times. Including Managing Director’s cash expenses and mileage claims.• Diary management for Managing Director and internal meeting rooms. • Company social events organiser. This included: raising money for charity, annual Christmas party and general events to promote employee health and wellbeing.• Implemented a new streamline Internal meeting room booking system for Head Office to improve accuracy and efficiency for all employees • Booking of internal and external meeting rooms including the preparation of internal meetings such as refreshments and catering requests. • Prioritising workload and working under pressure to meet allocated deadlines• Administration support for all management team and colleagues based at 16 sites nationwide. • Update and maintain travel, hotel, courier and catering documents• Sourcing and ordering all stationery and refreshments for the office• General document management including; scanning, photocopying, binding and laminating• Office First Aider, Fire Warden and Mental Health Champion• Handle all post, courier requests and resolving infrastructure issues via close liaison with the building management team.• First point of contact for all external visitors and incoming calls, dealing with any enquiries and directing them where appropriate with a friendly and welcoming manner.

London, United Kingdom

• Provide an effective and efficient reception service to visitors acting as the first point of contact.• Deal with external and internal enquiries via telephone, email or face to face in an appropriate and professional manner.• Input and amend data on local IT Applications and NHS national system ensuring accuracy at all times• Effective team working with internal and external teams in a varied working environment to ensure the best possible care is received. • Prepare and organise appointment case notes• Excellent communication skills to ensure all the correct and relevant information is received by the visitor.

Colchester, United Kingdom

• Register and update records on IT systems• Type all necessary documents and correspondence as required keeping to strict timescales.• Book and send relevant information for appointments, adhering to strict hospital protocols.• Deal with enquiries using all forms of communication tools - email, telephone and face to face

London

• Content entry between current and new website.• Knowledge and experience using Control Management System, Sitefinity & Abode Photoshop.• Monitoring progress and providing updates using Microsoft office applications for Directors review and approval.• Communicate with international branches such as Australia, US and India, including training and monitoring progress in different offices.• Attend meetings with marketing team to create new ideas to support the E-Commerce team.