Leanne Seniuk Email & Phone Number

Plan, direct, manage, and implement blended learning solutions to meet business objectives. Perform needs analysis, create strategies, and assist with development and deployment of learning programs. Support instructional designer team members. Manage business relationships.

Work to develop training materials in multiple modalities for multiple audiences for upcoming changes to business. Work ADDIE process through to the end with fellow team members and subject matter experts.

Winnipeg, Canada Area

Worked through training and development process for business projects and clarified business needs by focusing on business drivers to ensure accuracy of learning solution. Determined appropriate eLearning design to meet the needs of the target learners. Developed training on workforce management software internal ticket system software and outlook productivity.

Winnipeg, Canada Area

Responsibilities:- Build training content, processes, and improve efficiency of onboarding and cross-training team members.- Collaborate with other learning and development specialists, subject matter experts, and trainers to ensure excellence in delivery of training content.- Work to support quality standards of content and information specific to the unique needs of each team.- Recommend and implement ongoing training initiatives that support high performers delivering world-class products and services.

Winnipeg, Canada Area

As a Program Manager at Right At School, I ran the after-school enrichment program at one of the schools in Winnipeg. I had the please of working with great people who are all passionate about children's development. Responsibilities:- Launched an after school program in 2 schools in Charleswood with the help of fantastic educators.- Managed the Right At School staff who implement after-school curriculum- Ensured the delivery of engaging, interactive educational experience that aligned with the international curriculum.- Managed staff compliance with Pembina Trails School Division policies and RAS Canada policies.- Developed strong relationships with school administration, parents to ensure successful delivery of all Right At School programs.- Maintained financial accountability of the program- Setup an online and printable calendar to incorporate curriculum events and program activities- Manages and orders supplies as needed according to curriculum- Designed and published bi-monthly newsletter to be shared with community while managing privacy expectations of our families.- Managed parent and community expectations regarding program participation and attendance- Maintained accurate records and answers email/phone messages in a timely manner

Winnipeg, Manitoba

Created facilitator led training using provided training manual for Microsoft Office products. Delivered several sessions to United Way employees over the course of a couple of months.

Winnipeg, Canada Area

• Successfully designed, developed and deployed training and readiness in partnership with business stakeholders and maintain curriculums in various technologies• Conducted audience analysis to identify solution objectives and clarified business constraints to guide the design of a solution.• Identified content sources and intellectual property to meet learning objectives.• Developed and managed solutions by creating and/or assembling content assets for rapid and agile development for multiple events, subjects, or audiences.• Used best practices in facilitation to deliver, or prepared others to deliver, learning solutions to a targeted audience.• Adapted to changes in the business and proactively responded to audience needs, to land concepts and build credibility.

Winnipeg, Canada Area

Managed a Frontline Support team which provided assistance to Enterprise customers at Frontline Support, Managed customer escalations in order to resolve issues and improve customer satisfaction.Accomplishments:• Built and delivered training for Tier 1 support teams• Reviewed customer satisfaction and ensured team had readiness required for job• Built documentation and participate in building up of the knowledgebase for support teams• Providing coaching and mentoring to Tier 1 and Tier 2 in order to ensure highest level of customer satisfaction

Winnipeg, Canada Area

Support Engineer Forefront Protection for Exchange, Exchange 2005 to 2008Provided technical support to global enterprise customers and assisted with onboarding of new team members.Accomplishments:• Supported international commercial customers• Achieved consistently high customer satisfaction statistics• Provided training to larger Partner to improve customer satisfaction

Winnipeg, Canada Area

Provided remote and onsite technical support at 2nd level, hardware and software troubleshooting, for 800 + Investors Group consultants across CanadaAccomplishments:• Rebuilt workstations with ghost software and manual reinstall starting with OS• Worked on management team to rectify problem with MS Outlook after Win XP SP2• Built documentation and participated in knowledge transfer of Blackberry information to team• Contributed and maintained an online knowledge base for 2 environments

Winnipeg, Canada Area

Delivered remote telephone support at 1st level, software problems and some basic hardware issues, to GWL staff and agents across CanadaAccomplishments:• Served as a trainer to new Service Desk Agents on the team• Developed knowledge base redevelopment project• Maintain and support online knowledge base solutions in a central repository on the network

Winnipeg, Canada Area

Supported Head Office and off site Winnipeg locations in the form of hardware and software support, reinstalled OS on workstations, remote mail servers and Novell user accounts Accomplishments:• Created manuals for and taught in-house training courses• Established a bulletin board system and knowledge base access system for users in the remote northern areas of the Prairies, maintained and enhanced those bulletin board servers

Winnipeg, Canada Area

Supported Head Office and off site Winnipeg locations in the form of hardware and software support, reinstalled OS on workstations, remote mail servers and Novell user accounts

Science

Double Science Degree in Biology and Geography

Biology, Geography