♦ Oversee the daily progress of the program throughout its life cycle, including Governance, Agile Maturity, and Finance.♦ Manage the program by defining the methodology, planning the overall program, and monitoring progress to ensure that milestones are met across the various projects.♦ Proactively handle risks and issues, ongoing ANAO and DTA requirements, contract management, and budget monitoring, including impact assessments and costings.♦ Work closely with Delivery Leads or Project Managers regarding capacity planning and resource management.♦ Execute extensive stakeholder engagement across branches and external communications across agencies while working closely with the PMO and CTO.♦ Provide a definition of RACIs and an extensive status report to monitor the project budget, risk factors, timeline, task completion, and milestone progression to ensure the project achieves previously set goals.♦ Build relationships with shareholders and stakeholders by participating in board and committee meetings.♦ Implement valuable IT system tools in driving IT strategy to align with the enterprise’s strategic objectives.♦ Implemented a new front door process for the DAPS branch, which will inform and drive the enterprise approach under the Aged Care Transformation program using a Scaled Agile approach to delivery.

♦ Monitored the full lifecycle of the program by owning responsibility for roles in Governance, Agile Maturity, and Finance.♦ Managed the program by defining the methodology, planning the overall program, and monitoring progress to ensure that milestones were met across the various projects.♦ Responsible for delivering the Enterprise Identity and Access Management Platform (EIAM), including the Transition to Service, complying with the legal requirements and ensuring trust and data availability.♦ As the Pipeline Director, accountable for the budget submissions for any New Policy Proposals (NPP) for the branch.

Program: Modernizing Business Registry Program (MBR)★ Successfully implemented the first release of the MBR Program – Director ID in Mid-2021.★ Showcased unmatched communication skills by facilitating Governance and coordination for several project aspects, including Agile Maturity, Finance and Metrics.★ Reduced expenses by 3%+ through effective financial management of the $10M budget for the program.Program: ASFP (Activity Statement Financial Processing) & PRM (Payment and Receivables Management)★ Efficiently migrated 20 years of GST financial history (14.7M accounts and 6.5B transactions), the largest data migrations in the APS and globally in 2019, to the ATO’s single enterprise integrated platform.★ Managed Risks and Issues and ongoing ANAO requirements, ensuring the Delivery Management Dashboard was completed for releases.★ Worked closely with RTE regarding ongoing capacity planning, feature estimation and resource management.★ Expertly administered contract and budget management to ensure resources aligned with the project’s objectives.★ Supervised the Partner Relationship Management (PRM) deliverables as part of the ASFP Delivery Schedule.Program: Contract Management and Architect Runway (ato.gov.au, ATO Mobile App, and ATO Online Systems)★ Collaborated with ATO Architects to define the Future State Roadmap for ATO Online and ato.gov.au, ensuring the roadmap aligns with the ATO’s technology strategy and related PoW such as AFR, Improving IT systems, DXP, CMS Replacement, Online Services for business, and WoG intent as defined by the DTA.★ Worked closely with Architects to define NFRs as part of the Feature Grooming Process and Feature Definition of Done.★ Successfully negotiated multi-million-dollar IT contracts with service providers such as Accenture, OniGroup, and AWS; completed the onboarding of Accenture and AWS to assist with the architecting for the Resilience Program of Work.

♦ Successfully delivered multiple Pls for Digital Delivery Solutions across ATO Online Systems, including the new Online Services for Agents’ website.♦ Provided a resilient and available CMS platform for staff and the Australian community through ato.gov.au in the Cloud.♦ Provided support in the Architectural releases, including standing up High Availability for ato.gov.au and ABR websites.♦ Efficiently led ato.gov.au transition to the Cloud, the first government website in Australia to be hosted in the cloud.♦ Implemented and maintained governance structures in transitioning to the cloud, which involves defining a Cloud support framework and strategy with no established ATO precedent.♦ Facilitated all Agile ceremonies, including PI Planning events, scrum-of-scrum, retrospectives, demos and showcases; streamlined Feature Composition processes and implemented different prioritization processes such as WSJF and MOSCOW.♦ Nominated to be part of the ATO EST Agile Transformation Working Group for successfully serving as the Release Train Engineer (RTE), driving agile change at the ATO across Est and Business.♦ Delivered an effective Metrics Reference Tool and Metrics Dashboard to be used within the organization to measure value associated with the delivery of work items by tracking and interpreting meaningful metrics and correcting the course when numbers are headed out of bonds.♦ Influenced agreement from key stakeholders, executives, and business partners to place innovation concepts focused on culture change and team motivation with high business potential value on the RT backlog for business prioritization.♦ Led the transition to DevOps within the team, changing the teams’ structure and overall capability, i.e., individual teams will now be able to commit and build a new feature, deploy it into Production, and support the feature post-Production with a strong focus on automation.

★ Delivered leading-edge solutions to consistently meet complex business requirements, including multiple releases for ato.gov.au, ATO mobile app, and various GSA upgrades.★ Built agility in the workplace for the Mobile App team by supporting technology to enable hot-desking and work-from-home arrangements – one of the first teams to do so at the ATO.★ Managed and led the successful upgrade of the GSAs (Google Search Appliances), working closely with vendors HP and OniGroup, demonstrating strong communication and interpersonal skills.★ Drove the Google Search Community of Practice while coordinating with Google Premier Partner, OniGroup, to provide a Roadmap of improvements to the search experience on ato.gov.au and other ATO websites.★ Utilized Microsoft Project to plan project initiatives, communicate goals and provide continual updates on progress, providing expert advice to senior staff and other impacted stakeholders; defined technical requirements and document plans for project lifecycle deployment, including scheduling project deliverables, budgets and timelines.★ Built strong relationships with IT staff, vendors and third-party contractors, working closely with Accenture, Microsoft, HP and Leidos to direct IT deployments and job scheduling with oversight for vendor and consultant management. ★ Streamlined the Production Support team by separating support tasks, creating new leadership positions, and implementing best practices.★ Efficiently handled issues and risks across the project to ensure the project delivered the best solution possible within organisation constraints.★ Effectively managed stakeholder expectations through constant communications to strengthen trust, improve satisfaction among internal and external parties, build better relationships and achieve smooth operations.

★ Ensured a smooth release of the ATO Mobile App, including the myDeductions functionality.★ Built agility in the workplace for the Mobile App team by supporting technology to enable hot-desking and work-from-home arrangements – one of the first teams to do so at the ATO.★ Utilized Microsoft Project to plan project initiatives, communicate goals and provide continual updates on progress, providing expert advice to senior staff and other impacted stakeholders; defined technical requirements and document plans for project lifecycle deployment, including scheduling project deliverables, budgets and timelines.