Leanne Soper-Dyer Bsc Email and Phone Number

Providing administration support to a team of consultants in a professional, fast-paced environment where everyone pulls together to achieve shared goals. Supporting a team, providing administrative support on a range of clients, from fee proposal stage, through to project closePreparation of fee proposalsSupporting our Management team in the running of large, national contracts. This can involve coordinating site visits, allocating resource, maintaining accurate records, ensuring timely and accurate invoicingAssisting in the production of Purchase orders and invoicesArranging travel and accommodationActing as a liaison point between other teams within the company i.e. Legal, Credit Control, Accounts

Supporting the talent acquisition leadership team with projects ensuring milestones are met and tracking project outcomesUpdating the weekly internal vacancy spreadsheet for all areas of the business and to ensure this is sent out accurately and on time.Invoice reconciliation for numerous stakeholders including contractor management via BeelineRaising and tracking purchase orders, setting up new suppliers and updating existing suppliers via the E-purchasing system on PeopleSoft. Keeping track of spend costs for each quarterly using Excel. Conducting monthly audits for the recruitment team and feedback all findings to the delivery managers to improve efficiency and processes as part of a continuous improvement piece. Facilitating assessment days for candidates and to ensure they run smoothly and professionally. Setting up external contractors making sure they are correctly set up on the system and access levels and RSA tokens are all in place for their hire date. Liaising with external recruitment agencies and managing working relationships with stakeholdersScheduling and sending out MI reports both internally and externally. Attending and coordinating team meetings which includes organising agendas, taking minutes and actions, following up actions with the team and arranging PowerPoint presentation and other documentation as required. Managing a mailbox, managing diaries, and prioritising workload each morning. Managing and tracking agency spend within the recruitment teamOrganising events for the wider team and ensuring everything runs smoothly on the day.

Acting on requests from managers and employees regarding new starters, employee changes and leavers.Maintaining accurate data on the HR Peoplesoft database. Acting as the first point of contact for employee queries particularly around the policies and procedures within the business.Providing support regarding employee relations issues. Providing support with HR administrative tasks and change initiates when relevant.Drafting correspondence and carry out ad hoc administration to ensure departmental operational requirements are met as well as ensuring this is accurate and delivered within agreed timescales. Maintaining training and performance records for all current employees. Developing and maintaining effective relationships with key customer groups such as recruiters, employees, payroll teams and external companies for queries i.e. references.

Dealing with eligibility queries from account managers, our bookings team, and other areas of the business via both telephone and a team mailbox. Actioning large amounts of employee data via Excel. Supporting the complaints team with any eligibility complaints they may receive. This involved investigative work and required problem solving skills.

Dealing with medical insurance claims by telephone. This involved an excellent telephone manner, competent IT skills and the ability to process claims in a timely manner with members, consultants, and hospitals. Interacting with internal and external customers dealing with invoices, enquiries, and complaints.