Leanne Stokes Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

• Respond to membership and product support enquiries by phone, email and Live chat• Management of Client information in Salesforce CRM system• Document and report preparation for REIWA corporate executive.• Correspondence preparation.• Processing new membership applications• Member retention and coordination of member resignations • Selling of REIWA Membership value proposition, Subscriptions and products• Co-ordination of member subscriptions• Coordination of member resignations and subscriptions.• Co-ordination of Annual Online Membership Declaration eligibility process.• Membership PI compliance auditing.• New Member Lead generation and pipeline management• Report building in Salesforce CRM system• Manage and coordinate member Application for Credit compliance• Managing member eligibility compliance for existing members • Membership analysis and statistic reporting.• Coordinate membership Terminations and Membership Reinstatements

• Processing hardcopy orders by phone, fax and email/online.• Despatch of hardcopy stationery orders.• All invoicing including REI Forms Live, merchandising aides and contracts.• Stock allocations and maintenance including re-orders of printed material• Monthly/financial year stock takes.• REI Forms Live software program support including member/staff training• REI Forms Live problem solving and improvements/developments.• Activating and adding credit for members to REI Forms Live Software.• Liaising with software developers with upgrades.• Managing REI Forms Live templates and REI Forms Live Database.• Preparing template upgrades and uploading to website.• Diary ordering including processing of orders, despatch and queries.• Monitoring of REI Forms Live revenue and billing monthly/daily.•

• Reception Duties• Mail Co-ordination• Meeting preparation.• Diary Management.• Organising travel arrangements.• Administration support to Managing Director.• Minute Taking (Smart pen Assisted)• Record management• Database maintenance• Agenda preparation• Production of company reports.• Complex word document design and development• Excel Spreadsheet design and input.• Processing Payroll.

• Preparation of all quotations – offset and digital.• Production scheduling.• Digital file Handling.• High speed B/W and colour photocopying.• Organisation of outside work.• Account management of corporate clients.• Staff Supervision.• Stock ordering and control.• Accounts receivable and payable.• Customer complaints.• Marketing.• Relieved owner when required. Open & close.