Leanne Sutherland Email & Phone Number

Cambridge, Ma, Us

Cambridge, Ma, Us

• Certified CliftonStrengths Coach, helped organize the CliftonStrengths Program at Akamai including cadence, guidelines, defined roles and responsibilities to contribute to a Strengths based culture • Create a global Objection Handling Playbook with a unique Framework and a 4-park workshop series to compliment Playbook, allow space to role play, and implement an impactful learning experience• Help in create the speakers, topics, and sessions for Sales Kickoff • Lead Facilitator for AMERs New Hire onboarding including pre-onboarding engagement, point of contact during the sessions, prepared speakers and content, hosted the event, revamped sessions to make them more interactive, and took care of any follow up post event• Act as a consultant for global sales initiatives across the company by conducting needs assessments and creating learning proposals

Cambridge, Ma, Us

• Achieved 17% growth in 2018, 25% in 2019 and ended Q2 in 2020 32% up YOY, exceeding goal by 30%• Established process to increase Average Group Size by 2.5 people in 2019 resulting in 25% growth • Coached 35 people as sole sales trainer for Boston + Denver Groups sales, Account Managers + service teams • Collaborated with Sales Directors to design customized trainings to align with shared goals and objectives• Designed, organized and lead onboarding for all new sales and service employees• Developed & implemented a sales and recruitment process for both Group’s sales and service• Provided call coaching & individualized call plans for reps to improve conversion and repeat rates. • Authored and facilitated original, compelling, and challenging weekly team trainings to drive sales growth• Composed email and voicemail templates for variety of lead types to maximize efficiency, increase response & close rates• Produced and hosted Webinar series for our customers to improve sales and recruitment • Organized monthly meetings for all Sales Trainers across North America to update and teach each other the latest training techniques

Cambridge, Ma, Us

• Trained 40 Matching Specialists in the field, Boston, and Denver• Wrote and implemented a sales process for both new and repeat business• Reorganized new hire training to coincide with the sales process and provide context to concepts • Created trainings for basic sales concepts such as social styles, overcoming objections, factors of impulse, competition, passive vs. active language, empathy difficult call techniques, and responsiveness• Researched competition and created talking points for the sales team• Carried a pipeline to learn the role itself and practice sales strategies to exemplify to the team

Zurich, Ch

• Exceeded annual quota through prospecting, referrals and repeat business resulting in 20% YOY growth• Qualified and consulted over 150 accounts on itineraries that best fit their needs and effective recruitment methods, driving regional growth• Assisted on International Training Tours to train new Group Leaders on impactful techniques for leading a trip• Implemented trainings on how to navigate difficult calls, identify upsell opportunities and increase sales• Managed 100+ accounts during departure season, including deadlines, travel information, evaluations, expectation setting, follow up post tour, etc. • Organized and planned new hire development training for new hires on team• Consistently represented an exceptional customer experience to drive group leader repeat and growth rate • Reviewed teammates pipeline to identify areas of opportunity through data analysis & strategic thinking• Responsible for analyzing and sending daily statistics on goals and KPIs for the team

Assist or lead Spirited Paint Night, set up, implement lesson, and clean up after each lesson, and assist with customer service needs

Zurich, Zurich, Ch

• Consistently the top rep of the quarter by reaching 200%+ of monthly sales goal every month • Team leader for the South Ridge Region (MS, TN, KY, WV)• Increased insurance sales for the region by 7% YOY• Responsible for both sales and customer service functions related to educational travel packages, including the complete customer experience from researching tours, to post tour evaluation period• Acted as a financial planner to create and manage unique and extensive payment plans for customers

West Kingston, Ri, Us

• Administrate all conferences throughout entire summer sessions• Manage all conference members on site employed through GRC• Budget weekly allocations per conference• Execute all customer service needs• Communicated to all Site and Conference Management personnel on a weekly basis• Conducted weekly reports and paperwork per deadline

West Kingston, Ri, Us

Chicago, Illinois, Us

• Extensive work with Excel, Word, and Mail merging• Organize of jerseys, singlets, and all Run Tri Ride gear• Research on non profit athletic events, marathon coaches, and marathon runners

Durham, New Hampshire, Us

• Supervise ushers, facilitate promotions within the sporting events, run customer service expectations and drive all ticket sales

• Volunteered and mentored for children in reading, writing, and comprehensive skills• Manager of direct contact for the Dover, NH school and volunteers for Seacoast Reads• Directed and managed 12 volunteers

Bachelor Of Arts (Ba), Sociology

Sociology