• Phoning customers about their tax returns • Sending emails with sensitive information on.• Looking out for fraudulent claims and tax returns• Checking individual’s information that’s been sent back against all systems• Sending AAS cases to the correct teams for cases to be lockdown• Sending lockdown emails to customers • Checking of the customers tax returns information are correct and storing the information on the systems• Requesting more information of customer where needed• Phoning customers about their covid grant claims • Emailing customers about their covid 19 grant claims and if we need more information of not• Saving information from customers onto the correct system • Sending drop box links to individuals with a deadline time and if late submitting blocking cases• Setting up team meetings with individuals when have spotted a fraudulent case • Adding people to teams meeting.

• Answering the phone to customers and transferring to the correct department • Sending emails with purchase order numbers to subcontracts then raising these purchase orders on SAGE• Sending order confirmations and responding to numerous emails that come through daily • Checking the order confirmations are correct when they get sent back to myself• Sending subcontractors purchase order with the correct mileage and subsistence on.• Putting all purchase orders on SAGE• Checking of the subcontractor’s invoice and bringing them in on SAGE• Ordering plant hire equipment for all construction sites• Keeping track of the plant hire equipment across all the sites• Ringing the construction sites and asking who is on site and the hours they started and finished • Saving purchase orders and daily record sheets to live drive• Booking hotels for the subcontractors and sending the information on• Payroll for subcontractors

• Answer the phone to customers and processing orders they have placed. • Sending emails, with order confirmation and responding to emails that came through daily. • Processing and creating customer invoices and sending them on through their preferred method. • Processing invoices so we can pay our creditors who we have purchased products from. • Booking of transport to deliver customer orders - this can be through pallet network or booking of a designated vehicle. • Giving customers price information - this can be for a product or a delivery. • Filing paper work away into the correct filing cabinets in line with the company policy • Covering different areas in the office when individuals are absent.• Dealing with any complaints that come under my jurisdiction. • Filling out spread sheets and creating them in excel and using formulas. • The use of Microsoft Office on a daily basis • The use of the company Access system. • Quoting new customer pricing information. • Booking transport in time slots to be loaded on site. • Checking customer accounts are up to date so they can have orders.

• Answering the telephone to customers. • Dispatching the correct car to the customers. • Dispatching the drivers to their jobs in time for the customers. • Remembering where customers want picking up from and too. • Answering the drivers, as well as customers problems they may have. • Assisting with account work that comes through the office. • Taking payment through the office and giving the correct receipts to individuals.• Safe guarding of all customers. • Help with sorting out any complaints that may come through the office. • Help with the day to day running of the office. • Opening and closing of the office on certain days and diverting the phones at the end of the business day. • Sorting out the jobs for the early hours of the next day before leaving my shift. • Making sure all the drivers are safe and are okay with their jobs.