Leanne Toumayan Email & Phone Number

Oversees Concierge & Keep Shop

Charleston, South Carolina, United States

Charleston, South Carolina Area

• Luxury hotel located in historic downtown Charleston•Strong knowledge of the hotel's facilities and services, and of the surrounding community.•Provide guests with information about attractions, facilities, services, dining, and activities in or outside the property.•Make guest reservations for dining and various forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.•Organize special functions as directed by management.•Coordinate guest itineraries and requests for special services or equipment with the appropriate department.•Handles guest complaints and solve problem to the highest degree possible.

Charleston, South Carolina Area

*part-time position• Coordinate volunteers and development committee tasks• Maintain donor data base (donors, ticket buyers, board members, volunteers, singers, etc.)• Coordinate communication with donors (thank-you’s, invitations, e-blasts)• Oversee donor campaigns • Coordinate social media information (Facebook, Twitter, etc.)• Design online fundraiser campaigns (Kickstarter, Constant Contact, etc.)• Assist in YouTube Material distribution • Assist in tracking ticket sales and patron information• Coordinate grant research and writing• Assist with donor outreach activity planning (receptions, house concerts, etc.)

Charleston, South Carolina

• Responsible for the Management of all 2014 Piccolo Spoleto Festival Interns• Assist and assemble House Management Guideline binders• Assist with Intern Orientation; including distributing House Management Guidelines, reviewing proper House Management policies and procedures, etc.• Manage, lead, and guide Piccolo Spoleto Interns in all aspects of their specific duties• Maintain a spreadsheet with Intern contact information and work hours• Assist in distributing festival marketing materials (ticket brochures and program guides) and Arts in Charleston Calendars throughout the Lowcountry• House manage and/or work at various festival events as needed. (Duties include: ushering, handing out programs, taking tickets, assigning volunteers their duties, assisting the stage manager and house manager, distributing/collecting audience surveys, running errands if necessary, etc.)• E-Newsletter creation in Constant Contact e-mail marketing program• Update and maintain Piccolo Spoleto, MOJA Arts Festival, and CharlestonArts.org websites

Boston, Ma

Responsibilities include:• Answering calls from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process.• Meeting customer satisfaction and issue resolution targets.• Exceeding customer expectations.• Building customer loyalty and taking advantage of sales opportunities.

Charleston, South Carolina

• Responsible for the Management of all 2013 Piccolo Spoleto Festival Interns• Assist and assemble House Management Guideline binders• Assist with Intern Orientation; including distributing House Management Guidelines, reviewing proper House Management policies and procedures, etc.• Manage, lead, and guide Piccolo Spoleto Interns in all aspects of their specific duties• Maintain a spreadsheet with Intern contact information and work hours• Assist in distributing festival marketing materials (ticket brochures and program guides) and Arts in Charleston Calendars throughout the Lowcountry• House manage and/or work at various festival events as needed. (Duties include: ushering, handing out programs, taking tickets, assigning volunteers their duties, assisting the stage manager and house manager, distributing/collecting audience surveys, running errands if necessary, etc.)• E-Newsletter creation in Constant Contact e-mail marketing program• Update and maintain Piccolo Spoleto, MOJA Arts Festival, and CharlestonArts.org websites

Charleston, South Carolina Area

Graduate of the College of Charleston Class of 2013BA in Humanities and Social Sciences; Major: Communication

•Assist with game day operations and activities.•Promote and market the Stingrays at the College of Charleston.•Setup and breakdown of promotions and special events.•Assist in distribution of promotional items.•Greet and interact with fans.•Recruit fans to participate in promotional games.

Fenway Park

•Responsible for week-long training program for new hires.•Training included sales, office work, editing, photography, and customer service.

Fenway Park

•Worked 40+ hours a week at Fenway Park.•Responsible for taking and selling pictures of fans during home games and tours.•Job also included basic office responsibilities (including answering phones/returning calls, money handling, filling orders online, customer service).

Winchester, Ma

•Worked with children from first grade to sixth grade. •Responsible for the planning of each group’s sports games and afternoon activities, including planning field trips for the entire camp. •Worked with specific age groups (1st-6th grade) throughout the day, and then brought everyone together at the end of the day for an entire camp activity.

Winchester, Ma

•Worked specifically with children in the first and second grade. •Responsible for their well-being, daily activities (including crafts, sports, swim and tennis lessons, and meals), and medical needs.•Upbeat climate.•Constant movement and activity.