Leanne Trebilcock Email and Phone Number

I have nearly 15 years’ experience in Telstra with 6 years’ experience as a Senior Business Specialist in Telstra's Global Business IT department. I was directly responsible for the delivery of multi-million IT projects through Stakeholder and business engagement, by defining and documenting business requirements and user stories. I was then able to liaise and collaborate with the end users, solution architects, vendors, and testers, to ensure the business requirements were clearly understood and the solution was successfully deployed on time to the satisfaction of the key stakeholders. Prior to that I spent 9 years with Credit Management where I spent two years as the Manager Process and Customer Relations. Prior to that I was a Quality Specialist, Team Manager, Trainer/Facilitator, and Credit Consultant. I also have over 8 years Call Centre Experience during my time with Credit Management.

Responsibilities: • 7 years experience as Human Resource Development Officer (L&D Trainer) and Training Coordinator• Qualified and experienced workplace assessor.• Qualified Quality Change Agent• Facilitator and Course Manager for ACS Recruitment Training• Qualified Investigator and Border Protection OfficerAchievements:1. Selected as change agent to implement Total Quality Management into the ACS.2. Ongoing training and development of Assistant Customs Officers to fully banded Customs Officer.3. First female to complete the National Investigator Course 4. Developed the Certificate III and IV Public Sector Quality Management Program.