• Developed standard operating procedures for all administrative employees.• Maintain computer and physical filing systems.• Prepare invoices and process incoming payments.• Assist with incoming calls and scheduling meetings for advisers.• Complete fortnightly payroll for all employees.• Complete and lodge quarterly BAS reports• Manage Workers Comp register• General office and secretarial duties

• Supervised high inbound call volume area which involved call monitoring, appraisals, coaching and client liaison training, setting agents objectives and conducting individual agent statistical reviews. • Handled staff roster of employment shifts including monthly 'swap' and coaching rosters• Undertook staff development and training• Prepared weekly statistical reports for clients• Managed the Customer Service Committee which handled liaising with clients… Show more • Supervised high inbound call volume area which involved call monitoring, appraisals, coaching and client liaison training, setting agents objectives and conducting individual agent statistical reviews. • Handled staff roster of employment shifts including monthly 'swap' and coaching rosters• Undertook staff development and training• Prepared weekly statistical reports for clients• Managed the Customer Service Committee which handled liaising with clients on products and technical updates. Show less